IT Analyst

with remote support tools, such as BeyondTrust; IT service management platforms, such as ServiceNow; and endpoint management tools, such as SCCM.

supporting Adobe Acrobat, Nuance PDF, iManage, and other common legal industry applications. Familiarity with modern web browsers, including Microsoft Edge, Google Chrome, and Mozilla Firefox. Ability to support iOS and Android devices, IP phones, VPN connectivity, and wireless connectivity across Windows, Mac, and mobile platforms. Demonstrated ability to troubleshoot and maintain laptops, desktops, docking stations, printers, and related hardware. Strong customer service skills and a service-first approach to supporting users at all organizational levels. Excellent verbal and written communication skills, with the ability to explain technical issues clearly and professionally. Strong organizational, time-management, and project-management skills, with the ability to prioritize competing demands in a deadline-driven environment. Sound judgment, strong attention to detail, and a high level of discretion when handling confidential information. Self-motivated and able to work independently with minimal supervision. Demonstrated reliability, dependability, initiative, and a proactive approach to problem-solving. Ability to work flexible hours and occasional overtime, as business needs require. The anticipated base salary for this position is $70,000 to $95,000. The actual base salary offered will depend on a variety of factors, including without limitation, the qualifications of the individual applicant for the position, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. For benefits information, please click here https://www.arnoldporter.com/en/careers/professional-staff/benefits. As a nonexempt position, this position is eligible for overtime. The firm may provide a discretionary bonus annually. Arnold & Porter is an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, sex, pregnancy and childbirth (including breastfeeding and related medical conditions), age, marital or partnership status, familial status, sexual orientation, gender, gender identity, gender expression, transgender, physical or mental disability, medical condition, family leave status, citizenship status, immigration status, ancestry, genetic information, military or veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. Our Firm's equal opportunity policy applies to all employment practices and terms and conditions, including, without limitation, recruitment, employment, assignment, training, compensation, benefits, promotions, disciplinary action and terminations. For purposes of the firm's Anti-discrimination and Anti-harassment Policies, the term "race" includes, without limitation, traits historically associated with race, including, but not limited to, hair texture and protective hairstyles, such as braids, locks, and twists. Arnold & Porter Kaye Scholer LLP endeavors to make www.arnoldporter.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Director of Support Staff Stephanie Denmark at +1 202.942.6068. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For our EEO Policy Statement, please click here . If you would like more information about your EEO rights as an applicant under the law, please click Know Your Rights . Arnold & Porter Kaye Scholer LLP uses E-Verify, which is a web-based system, to confirm the eligibility of our employees to work in the United States. As an E-Verify employer, we verify the identity and employment eligibility of newly hired employees by electronically matching information provided by employees on the Form I-9, Employment Eligibility Verification, against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). We use E-Verify because we are a federal contractor containing the Federal Acquisition Regulation (FAR) E-Verify clause. Please see the posters for details regarding E-Verify or contact Arnold & Porter Kaye Scholer LLP’s Human Resources Department for more information. E-Verify Participation Poster and Right-to-work Poster .