Investor Relations Trainee
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Key skills for this role
About the Role
Build and maintain client trust by delivering excellent customer service and providing accurate and transparent information at all times. Improve of the overall.
Key Skills for This Role
Responsibilities
- Build and maintain client trust by delivering excellent customer service and providing accurate information
- Respond to inquiries and handle complaints via phone, email, and live chat
- Listen to customer concerns, resolve issues efficiently, and escalate problems when necessary
- Update customer information in the system
- Prepare relevant reports and share with higher management
Requirements
- Fresh graduate
- Bachelor's degree in Finance, Business, or Administration
- Excellent customer service skills
- Ability to handle complaints and provide solutions
Full Job Posting
Job Description
- Build and maintain client trust by delivering excellent customer service and providing accurate and transparent information.
- Improve overall customer experience by learning about challenges and finding best ways towards growth.
Responsibilities
- Responding to inquiries and handling complaints by providing appropriate solutions via phone, email, live chat.
- Listening to customer concerns patiently, resolving issues efficiently and professionally, and escalating problems to appropriate departments.
- Updating customer information in the system.
- Preparing relevant reports and sharing with higher management.
Qualifications
- Fresh Graduate
- Bachelor's degree in Finance, Business, or Administration
Trainee Period
- 6 Months
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