Investor Relations Trainee
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Key skills for this role
About the Role
Build client trust through excellent customer service, handle inquiries and complaints, and prepare reports while being a fresh graduate in finance or business.
Key Skills for This Role
Full Job Posting
Job Description
- Build and maintain client trust by delivering excellent customer service and providing accurate and transparent information at all times.
- Improve of the overall customer experience by continuously learning about challenges and finding the best possible ways towards growth.
Responsibilities
- Responding to inquiries and handling complaints by providing appropriate solutions via phone, email, live chat.
- Listening to customer concerns patiently, resolving issues efficiently and professionally and escalating problems to the appropriate departments when necessary
- Updating customer information in the system.
- Preparing relevant reports and sharing it with higher management.br br
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