Inventory Control and Quality Assurance Area Manager, DXB3 ICQA
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Key skills for this role
About the Role
Amazon is hiring an ICQA Area Manager for its fulfillment center in Dubai. The role involves leading a team of hourly associates in inventory control and quality assurance, ensuring safety, quality, and inventory integrity.
Key Skills for This Role
Responsibilities
- Lead and supervise a team of hourly associates in ICQA operations
- Support safety programs and compliance to ensure a safe work environment
- Coordinate inventory control maintenance and random counts in accordance with network count strategies
- Measure quality, inventory integrity, and accuracy while providing feedback to operations management
- Conduct shift planning and forecasting, assign and direct work
- Identify root causes of inventory deviation via cause and effect analysis
- Support network wide fulfillment & operations focused quality initiatives
- Review and analyze customer complaints and process defect data, develop action plans
- Drive process improvements and develop team members
- Appraise performance of team members; develop, reward, and coach employees
Requirements
- Bachelor's degree, or experience in written and oral communication
- Experience effectively prioritizing work time to ensure efficiency (preferred)
Full Job Posting
Description
- Amazon is looking to hire an ICQA Area Manager to be part of our fulfillment centre Inventory Control and Quality Assurance (ICQA) team.
- Fulfillment centres are fast paced and high reward environments where adherence to policies and procedures is key.
Key job responsibilities
- Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
- Support safety programs and compliance to ensure a safe work environment for all associates.
- Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
- Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
- Conduct shift planning and forecasting, alongside assigning and directing work.
- Plan for and identify root causes of inventory deviation, via cause and effect analysis.
- Support network wide fulfilment & operations focused quality initiatives.
- Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
- Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
- Appraise the performance of team members; developing, rewarding and coaching employees.
Basic Qualifications
- Bachelor's degree, or experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
Preferred Qualifications
- Experience effectively prioritizing work time to ensure efficiency
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