International Operations Agent

Manage ocean and air import shipments from booking/pre-alert through final delivery

Coordinate with overseas offices, carriers, airlines, customs brokers, and trucking providers

Track shipments and ensure all milestones are updated accurately in the system

Review and validate shipping documents (BL, MAWB, HAWB, invoices, packing lists)

Ensure customs clearance is completed within required timelines

Monitor and proactively manage demurrage, detention, and storage exposure

Ensure all costs are captured, protected, and billed accurately and on time

Communicate shipment status and resolve issues with clients and internal teams

Maintain compliance with internal SOPs, KPIs, and billing requirements

Other duties as assigned

High School Diploma or GED required.

3–5 years’ experience in Ocean Import operations within a freight forwarder or logistics provider

2–4 years of import operations experience in ocean and/or air freight

Professional certification may be required in some areas.

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement for education related to your job

Employee Referral Bonuses

Employee Recognition and Rewards Program

Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities

Employee Discounts

Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Potential to earn a strong commission based on your sales ability

Come join the leader in logistics and take your career in the right direction.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Canada required disclosure: Salary range for this position is between CA ‎48,588.80 and 80,974.40 annual.