National Account Manager

Responsible for business retention and development, including tactical and strategic responsibilities. Continually look for opportunities to improve our day-to-day execution of the service we deliver to our clients, as well as identify business development opportunities that will increase annual net revenue contribution.

Lead and manage the implementation of any new services in collaboration with the appropriate operational stay at all origins/destinations

Coordinate, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance

Penetrate organizational structure and develop relationship beyond main points of contact

Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly

Maintain rates and assess yields monthly

Monitor account for timely payments and assist with collections on past due invoices

Set up internal reports to monitor our performance in meeting critical milestones

Immediately communicate any issues or exceptions to Operations

Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network

Assign a corrective action to every issue/complaint and follow-up on effectiveness of corrective action to ensure client satisfaction with the resolution

Manage and lead business reviews; establish a quarterly review cycle, at a minimum

Engage Sales and Operations to participate in client meetings, presentations, and business reviews

When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction

Update status of progress on business opportunities

Continuously focus on penetrating other areas of the business for additional support and to uncover additional business opportunities

Ensure all company policies and regulatory requirements are adhered

Strategic Responsibilities:

Understand accounts’ business strategy, objectives, and risks/constraints; continually focus efforts on providing solutions to achieving objectives and mitigating risks/constraints

Continuously pursue and implement more efficiency and cost reduction measures

Provide accounts with market updates (trade agreements, strikes, new capacity being introduced, etc.) and educational support

Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources

Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contributions

Other duties as assigned.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details. Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement. We appreciate your cooperation in respecting this policy.