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Intern-Patient Coordinator (Dubai)

Axios International
Dubai, UAE
Internship
Intern
Onsite
3 days ago
Patient CoordinationData ManagementCommunicationMicrosoft OfficePatient Management System
Free

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Key skills for this role

Patient CoordinationData ManagementCommunication
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Position Purpose

  • The Intern Patient Coordinator plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey.
  • The Intern Patient Care serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone.

Duties and Responsibilities

  • Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders.
  • Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines.
  • Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures.
  • Maintain accurate, complete patient files, prepared for timely submission in line with project standards.
  • Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation.
  • Ensure patients receive their medications efficiently and without delay.
  • Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics.
  • Maintain and update electronic records related to patient data and quality assurance.
  • Participate in and complete all required training, including product training, pharmacovigilance, and any other client provided or Axios mandated trainings.
  • Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs).
  • Perform administrative duties related to program operations and general office support.
  • Utilize Axios’ Patient Management System (PMS) exclusively for all program activities.

Relationships

  • Work closely with the Line Manager and the assigned program team.
  • Work with the related divisions of Axios.
  • Maintain ongoing and frequent communication with Axios staff.
  • External Partners.

Competencies

  • Application of job knowledge.
  • Concern for order and quality.
  • Adaptability and flexibility.
  • Dependability.
  • Teamwork.

Educational Background and Experience

  • A Degree or Diploma in any medical background or social work is ideal
  • 0 1 year of working experience in a healthcare or scientific field or NGO is ideal
  • Experience in data monitoring and management is an advantage, though not required.
  • Experience coordinating and handling logistics/supply chain is an advantage, though not required.
  • Experience in customer service management

Job Circumstances

  • The position is based in our regional office

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