Integration Support Engineer

Own technical onboarding of new customers, including integration setup, validation, and readiness for go-live.

Conduct training sessions for customer technical and operations teams on integrations, APIs, and workflows.

Build and maintain strong working relationships with customer stakeholders during onboarding and hypercare phases.

Test APIs and new product features using tools such as Postman and validate integration flows with clients.

Support onboarding of new marketplaces, ERPs, and third-party systems by coordinating with respective technical teams.

Implement and enforce standard testing procedures across customers and channels.

Provide timely technical and production support to resolve integration issues during hypercare and post go-live.

Act as the primary point of contact for integration-related incidents and escalations.

Take ownership of maintaining integrations post go-live, ensuring reliability, performance, and stability.

Create and maintain clear technical documentation for integrations, onboarding steps, and support processes.

Identify opportunities for automation across onboarding, testing, and support stages to improve efficiency and quality.

Follow defined processes and contribute to continuous improvement of integration support standards.