Intake Coordinator

Human Touch Home Health is seeking an organized, detail-driven, and customer-focused Intake Specialist to join our Falls Church, Virginia office. This is a full-time, in-office position for someone who understands how important accuracy, communication, and follow-through are in home health.

Every new patient starts somewhere.

A hospital sends a referral.

A physician needs services arranged.

A family is trying to figure out what happens next.

And before our clinicians ever walk through a patient's front door, Intake helps make it happen.

If you're organized, comfortable communicating with healthcare professionals, and good at keeping multiple referrals moving without letting details fall through the cracks, we want to meet you.

Competitive Salary Based on Experience

Full-Time, In-Office Position

Monday–Friday Schedule

Medical, Dental & Vision Insurance

Paid Vacation, Sick Leave & Holidays

Aflac Options

Supportive Clinical and Administrative Leadership

Professional Growth and Advancement Opportunities

Established Home Health Organization Serving Communities for Over 27 Years

This isn't just a data-entry position.

As an Intake Specialist, you're helping determine whether we can safely and appropriately accept a patient for care—and then making sure everything needed to begin that care gets where it needs to go.

You'll communicate with referral sources, physicians, hospitals, patients, families, clinicians, and internal departments to help move referrals from "received" to "ready for care."

Some days will move fast.

Referrals will come in.

Phones will ring.

Documents will be missing.

Insurance will need to be verified.

Someone will need an answer.

That's why we're looking for someone who doesn't just see a problem and stop.

We're looking for someone who asks:

Receive and process incoming home health referrals

Review referral documentation for completeness and accuracy

Enter patient and referral information accurately into company systems

Verify patient demographics and insurance information

Perform insurance eligibility and benefits verification

Communicate with hospitals, physicians, rehabilitation facilities, case managers, and other referral sources

Obtain missing clinical documentation, physician orders, face-to-face documentation, and other required information

Coordinate with clinical leadership to determine whether referrals meet admission criteria

Communicate accepted referrals and Start of Care needs to appropriate clinical and scheduling teams

Maintain accurate referral status and follow up on pending referrals

Communicate professionally with patients and families regarding the intake process

Ensure documentation is completed according to agency, payer, and regulatory requirements

Maintain patient confidentiality and HIPAA compliance

Assist with tracking referral volume, admissions, pending referrals, and referral outcomes

Work closely with clinical, scheduling, billing, recruiting, and administrative teams to support smooth patient admissions

You don't have to know everything on day one.

But you do need to be someone who pays attention, follows through, communicates well, and doesn't leave loose ends hanging.

The right person for this role can manage multiple referrals at different stages while still remembering that every referral represents a real patient waiting for care.

You're comfortable picking up the phone.

You're not afraid to follow up when documentation is missing.

You notice when something doesn't look right.

And when you say you're going to handle something, you handle it.

High School Diploma or GED Required

Previous Intake, Healthcare Administration, Medical Office, or Home Health Experience Preferred

Home Health Intake Experience Strongly Preferred

Knowledge of Medicare, Medicaid, and Commercial Insurance Requirements Preferred

Experience With Insurance Eligibility Verification Preferred

Familiarity With Home Health Referral and Admission Processes is a Plus

WellSky Experience is a Plus

Proficiency in Microsoft Word, Excel, Outlook, and General Computer Systems

Strong Written and Verbal Communication Skills

Exceptional Attention to Detail

Strong Organizational and Time-Management Skills

Ability to Prioritize Multiple Referrals and Deadlines

Ability to Handle Confidential Patient Information Professionally

Dependable Attendance and Ability to Work Full-Time In Office in Falls Church, VA

For more than 27 years, Human Touch Home Health has provided skilled and non-skilled home health services throughout Virginia, Washington, DC, Maryland, and Pennsylvania.

Our Intake team is an essential part of that mission.

Before a nurse completes a Start of Care...

Before a therapist begins treatment...

Before a patient receives their first home health visit...

That's Intake.

At Human Touch, you're not simply processing paperwork.

If you're organized, dependable, detail-oriented, and ready to build your career with an established home health organization, we'd love to hear from you.

Apply today and bring your communication skills, attention to detail, and problem-solving ability to Human Touch Home Health in Falls Church.

Human Touch Home Health is an Equal Opportunity Employer committed to providing equal employment opportunities to all qualified applicants.