Intake Coordinator

As a Care Coordinator , you will support patients throughout the treatment process and serve as an important connection between the patient, treatment team, outside providers, and community resources.

include:

• Support the admission and intake process, including patient orientation, required documentation, consents, and releases.
• Assist with initial screenings and assessments within the scope of the position.
• Identify patient needs, strengths, barriers, and available supports.
• Coordinate care across clinical, medical, nursing, peer support, behavioral health, and community providers.
• Participate in interdisciplinary treatment team meetings and communicate updates regarding patient needs and progress.
• Assist with treatment planning and ongoing review of patient goals.
• Help patients identify practical and achievable recovery goals.
• Coordinate referrals to healthcare providers, outpatient treatment, recovery housing, peer support, and community-based resources.
• Help patients access resources related to housing, transportation, employment, insurance, benefits, legal needs, and other barriers to recovery.
• Begin discharge planning early in the treatment process.
• Coordinate follow-up appointments and continuing-care resources prior to discharge.
• Communicate with outside providers and referral partners in accordance with applicable releases and confidentiality requirements.
• Maintain accurate, complete, and timely documentation in the electronic medical record.
• Support utilization review and authorization processes as assigned.
• Recognize behavioral, emotional, or safety concerns and promptly communicate concerns to the appropriate clinical or medical team member.
• Maintain professional boundaries with patients at all times.
• Protect patient confidentiality in accordance with HIPAA, 42 CFR Part 2, and organizational policy.
• Participate in required meetings, training, supervision, and quality-improvement activities.
• Perform other duties as assigned to support patient care and facility operations.

The strongest Care Coordinators are compassionate problem-solvers who understand that long-term recovery often depends on successfully addressing the challenges patients face outside of treatment.

You are someone who:

• Builds strong relationships while maintaining appropriate professional boundaries.
• Communicates clearly, professionally, and compassionately.
• Is organized and able to manage multiple priorities.
• Takes ownership of follow-up and ensures important details do not fall through the cracks.
• Enjoys connecting people with resources and finding solutions.
• Works effectively as part of an interdisciplinary team.
• Maintains accurate and timely documentation.
• Can advocate for patients while encouraging accountability and independence.
• Remains calm and solution-focused in challenging situations.
• Treats every patient with dignity and respect.

• Bachelor’s degree in social work, psychology, human services, behavioral health, or a related field required.
• Minimum of two years of experience in behavioral health, substance use disorder treatment, healthcare, case management, or a related human-services setting preferred.
• Experience with intake coordination, case management, care coordination, or discharge planning preferred.
• Experience working in a substance use disorder treatment setting strongly preferred.
• Knowledge of behavioral health, substance use disorders, recovery principles, and trauma-informed care.
• Familiarity with ASAM criteria preferred.
• Behavioral health certification or licensure such as CADC, IADC, LBSW, LMSW, or another relevant credential preferred.
• Strong written and verbal communication skills.
• Strong organizational, documentation, and problem-solving skills.
• Ability to maintain confidentiality and professional boundaries.
• Current CPR and First Aid certification or ability to obtain within required onboarding timelines.
• Ability to successfully complete all required pre-employment screenings, training, and competency requirements.

This position works in a residential behavioral health treatment environment and involves regular interaction with individuals who may be experiencing emotional distress, behavioral health symptoms, substance use cravings, or other challenges associated with early recovery.

The position may require:

• Frequent sitting, standing, and walking.
• Regular computer and telephone use.
• Frequent verbal and written communication.
• Occasional lifting of up to 25 pounds.
• Responding appropriately to behavioral or patient-safety concerns.
• Adherence to infection-control and workplace-safety requirements.
• Occasional evening or weekend work based on program needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation is competitive and will be determined based on relevant experience, education, credentials, licensure or certifications, and overall qualifications for the position.

Final compensation may also vary based on internal equity and market considerations.

We offer a comprehensive benefits package designed to support the health, well-being, and financial security of our team members.

for eligible employees include:

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid basic life insurance
• Supplemental life insurance options
• Company-paid short-term disability
• Paid time off
• Paid holidays
• 401(k) retirement plan

• Opportunities for professional growth and development

Benefit eligibility and plan terms may vary based on employment status and applicable plan requirements.

Ready to Make a Difference?

If you are compassionate, organized, and passionate about helping individuals move successfully through treatment and into long-term recovery, we want to hear from you.

Join Renewal Falls Recovery Center and help us create stronger connections, smoother transitions, and better outcomes for the people we serve.

Renewal Falls Recovery Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.