Insurance Operations and Claims Officer
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Key skills for this role
About the Role
JOB RESPONSIBILITIES Motor Fleet Policy Operations Support Motor Fleet policy servicing including issuance, renewals, endorsements, cancellations, and documentation updates. Ensure accurate system updates and timely processing in line with agreed SLAs.
Key Skills for This Role
Full Job Posting
Motor Fleet Policy Operations
- Support Motor Fleet policy servicing including issuance, renewals, endorsements, cancellations, and documentation updates.
- Ensure accurate system updates and timely processing in line with agreed SLAs.
- Coordinate with insurers and internal stakeholders to resolve policy servicing requirements efficiently.
Motor Fleet Claims Handling
- Register and manage Motor Fleet claims from notification through closure, ensuring complete documentation and timely progression.
- Coordinate with insurers, garages, surveyors, and third parties to support efficient claim settlement.
- Provide clear status updates and escalate complex or delayed cases when required.
Service Quality, SLA & Compliance
- Maintain service quality and turnaround times across a high-volume fleet portfolio.
- Ensure operational and claims activities follow internal procedures and regulatory/insurer requirements.
- Support resolution of client escalations through responsive servicing and accurate documentation.
Monitoring & Reporting
- Maintain trackers and provide regular reporting on claims volumes, turnaround times, backlogs, and portfolio performance.
- Support technical and management review through accurate and timely data insights.
Qualifications
- Bachelor’s degree preferred (Business Administration, Insurance, Finance, or related field)
- Relevant insurance certifications are an advantage
Preferred Experience
- 5+ years of experience in motor insurance operations and/or claims handling, ideally with exposure to motor fleet portfolios
- Experience working with insurers, broker systems, claims portals, and operational tracking tools
- Familiarity with service environments requiring strict SLAs and high-volume case management
Job-Specific Skills
- Strong operational execution skills and attention to detail
- Claims processing knowledge and ability to manage high claim frequency efficiently
- Ability to prioritize workload in a fast-paced environment
- Strong communication skills with internal stakeholders and external partners
- High accountability, documentation discipline, and customer service mindset
- Proficiency in Excel/Google Sheets for trackers, reporting, and monitoring
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