indeed
Instant Service Agent
Holiday Inn
Dubai, UAE
Onsite
Discovered 2 weeks ago
Guest servicesHotel operationsCustomer serviceCall handlingMicrosoft OfficeMicrosoft Outlook
Free
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Guest servicesHotel operationsCustomer service
Role Overview
The Dubai Business Bay hotel cluster is seeking an experienced Instant Service Agent.
The role focuses on prompt guest service, call handling, request tracking, and coordination with hotel departments.
Key Skills for This Role
Guest servicesHotel operationsCustomer serviceCall handlingMicrosoft OfficeMicrosoft Outlook
Full Job Posting
About the Employer
Holiday Inn and Staybridge Suites provide guest-focused hotel accommodation and services.
The Holiday Inn and Staybridge Suites Dubai Business Bay cluster includes hotel rooms, apartments, food and beverage offerings, and meeting facilities.
Role Overview
The Dubai Business Bay hotel cluster is seeking an experienced Instant Service Agent.
The role focuses on prompt guest service, call handling, request tracking, and coordination with hotel departments.
Your Day to Day
- Provide prompt, courteous, and efficient guest service according to brand standards.
- Maintain knowledge of hotel policies, procedures, facilities, local conditions, and current events.
- Work rotating morning, afternoon, and night shifts.
- Handle incoming calls and wake-up calls.
- Coordinate with colleagues, supervisors, managers, and other departments.
- Protect guest privacy and do not disclose guest details.
- Own guest requests, communicate delays, and follow up on satisfaction.
- Handle emergency calls efficiently.
- Log requests and issues in Messagebox.
- Check and action emails promptly.
- Attend briefings, read handovers, and participate in departmental meetings.
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