Inside Sales Representative

• Serve as the primary point of contact for assigned customers, responding to inquiries on products, pricing, availability, lead times, and delivery status.
• Prepare accurate customer quotes and estimates and enter and process orders through to delivery.
• Research and resolve customer concerns, including order discrepancies, product issues, and delivery matters.
• Partner closely with Outside Sales to support customer accounts, sales opportunities, and ongoing account needs.
• Recommend products and solutions based on customer needs and applications, identifying opportunities for additional sales.
• Assist with retail counter/customer activity as needed based on branch requirements.
• Coordinate with Purchasing, Operations, and other internal teams to meet customer requirements and fulfill commitments.
• Maintain accurate customer, order, pricing, and sales information within the company’s ERP and related systems.
• Develop strong working knowledge of Mid-States’ products, services, and processes; follow established sales, quality, and operational procedures.
• High school diploma or equivalent.
• Previous experience in inside sales, customer service, account support, distribution, or a related environment.
• Strong customer service and relationship-building skills, with effective verbal and written communication.
• Ability to manage multiple priorities and customer requests in a fast-paced environment.
• Comfortable working with ERP systems, email, and Microsoft Office.
• Experience within industrial distribution, fasteners, MRO, or manufacturing.
• Experience with an ERP, order-management, or inventory-management system — hands-on Epicor Prophet 21 (P21)

a plus.

• Demonstrated sense of urgency, accountability, and follow-through.
• 401(k) with Traditional and Roth options
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• Paid Time Off and Paid Holidays