paycor
Customer Program Manager
Mid-States Bolt & Screw
Burton, USA
Full-time
Senior Level
Hybrid
Discovered 1 weeks ago
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanFull Job Posting
- Mid-States Bolt & Screw, a trusted industrial distributor, is seeking a Customer Program Manager to support our growing business. This position is based at our corporate headquarters in Burton, Michigan and offers a hybrid work environment, combining in-office collaboration with the flexibility to work remotely.
- Position Summary
- The Customer Program Manager is the operational owner for one or more of MSBS's strategic customer accounts — the central point of contact coordinating inventory, demand planning, order fulfillment, new product introductions, and quality across Sales, Purchasing, Warehouse, and Logistics. This role blends customer relationship management with hands-on supply chain execution to keep service levels high and programs running smoothly.
- Key Responsibilities
- Serve as the primary operational contact for assigned strategic accounts, leading recurring business reviews and communicating updates internally.
- Lead customer onboarding, product launches, and business transitions; coordinate engineering changes and customer notifications.
- Monitor customer demand, forecasts, and inventory trends; partner with Purchasing to resolve shortages and mitigate supply disruptions.
- Own order fulfillment performance — backorders, expedites, on-time delivery, and shipping accuracy — in partnership with Warehouse Operations.
- Coordinate resolution of customer quality concerns and support root cause and corrective action initiatives.
- Develop and report customer performance metrics (fill rate, on-time delivery, inventory accuracy, forecast accuracy) and drive improvement actions.
- Identify supply chain risks early and coordinate contingency and recovery plans across departments.
- Bachelor’s degree in Supply Chain, Business, Operations, Engineering, or Logistics, or equivalent experience.
- 5+ years in Supply Chain, Operations, Customer Service, Program Management, or Industrial Distribution.
- Experience managing strategic accounts and cross-functional projects; VMI/Kanban or customer replenishment program experience a plus.
- Proficient in Excel and Power BI (preferred); ERP experience with Epicor Prophet 21 (P21) preferred.
- Bilingual English/Spanish, automotive industry background, or APICS/ASCM or PMP certification a plus.
• Customer Focus & Relationship Management
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Mid-States Bolt & Screw
Outside Sales Representative - Established Territory + Growth Opportunity
Norton Shores, USA
EntryFull-time
Discovered 1 weeks agoView →
Outside Sales Representative - Established Territory + Growth Opportunity
Norton Shores, USA
Discovered 1 weeks agoFull-time
Outside Sales
Saginaw, USA
Discovered 1 weeks agoFull-time
Outside Sales Representative
Burton, USA
Discovered 1 weeks agoFull-time
VP Supply Chain
Burton, USA
Discovered 1 weeks agoFull-time
Inside Sales Representative
Plymouth, USA
Discovered 1 weeks agoFull-time