Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.
Full Job Posting
Position Summary
Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.
Essential Job Duties and Responsibilities
Sales Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes. Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team. Assists with preparing sales quotes, bids, and proposals. Provides post-sale training, support, and service transition. Verbally persuasive with the ability to show empathy and articulate value. Drives utilization of digital tools. Enters requests for material to be stocked for customers.
Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes.
Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team.
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Assists with preparing sales quotes, bids, and proposals.
Provides post-sale training, support, and service transition.
Verbally persuasive with the ability to show empathy and articulate value.
Drives utilization of digital tools.
Enters requests for material to be stocked for customers.
Service Resolve customer complaints immediately. Monitor segment performance through working of daily, weekly, monthly required reports. Ensures compliance to service KPI Goals.
Resolve customer complaints immediately.
Monitor segment performance through working of daily, weekly, monthly required reports.
Ensures compliance to service KPI Goals.
Working Capital Manage company assets appropriately Ensures adequate and timely billing of customer orders. Ensures timely resolution of Accounts Receivable disputes.
Manage company assets appropriately
Ensures adequate and timely billing of customer orders.
Ensures timely resolution of Accounts Receivable disputes.
Compliance Ensure all compliance to all customer contracts. Ensures adherence to all pricing & freight policies. Ensure compliance to company SOP's and Internal Control Standards.
Ensure all compliance to all customer contracts.
Ensures adherence to all pricing & freight policies.
Ensure compliance to company SOP's and Internal Control Standards.
Implementations Assist in proposals and large project development. Ensure all new account implementations are executed to the implementation plan. Ensure that service levels meet or exceed customer expectations to limit customer churn.
Assist in proposals and large project development.
Ensure all new account implementations are executed to the implementation plan.
Ensure that service levels meet or exceed customer expectations to limit customer churn.
Vallen Team Work with Vallen Business Partners to implement strategic initiatives. Enable cross functional communication.
Work with Vallen Business Partners to implement strategic initiatives.
Enable cross functional communication.
Job Qualifications
Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to interface in a customer responsive manner over the telephone and in person. Able to handle difficult customer situations with diplomacy.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. A
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals.
Work Environment & Physical Demands
Long periods of time working on a computer and performing repetitive key-boarding activities.
Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
Overtime hours may be required with little advanced notice.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.
Travel Requirements
None (Ninguno)
Additional Locations
PASADENA, TX, USA
Bonus Eligibility
Eligible
Overtime Eligible
Eligible: Yes. Overtime must be approved by your Manager
Vallen Benefits
Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
Employer-paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off (Vacation & Sick Days) - 80-160 hours of vacation time based on seniority, accrued each month and pro-rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
Paid Time Off (Holidays) 8 Scheduled Holidays plus 2 Floating Holidays
Employee Assistance Program
Employee Resource Groups for networking and team building
Tuition Reimbursement Program
Employee Referral Program
Safety Shoe and Safety Glasses reimbursement (based on position)
