Infrastructure Manager

Lead, coach, and develop the Infrastructure team, fostering a positive, accountable, and service-oriented culture

Manage staffing, scheduling, priorities, performance reviews, and professional development plans

Ensure teams operate cohesively with minimal friction; mentor and support others across IT as needed

Oversee all infrastructure operations, processes, and service delivery

Ensure service levels meet or exceed agreed targets; manage escalations and breached SLAs

Own and lead critical incident management processes and post-incident improvements

Support the team with incident resolution, service requests, and project execution when needed

Design, review, and approve infrastructure architectures using a collaborative, business-aligned approach

Lead design, build, test, and support activities for infrastructure solutions across the enterprise

Ensure infrastructure standards, patterns, and documentation are current and effective

Define, validate, and communicate important infrastructure metrics and performance indicators

Drive continuous improvement across people, processes, and systems using data-driven methods

Maintain SOPs, work instructions, and knowledge base content; communicate changes effectively

Contribute to IT planning, budgeting, forecasting, and vendor management

Ensure infrastructure aligns with security, compliance, and regulatory requirements

Monitor end-user satisfaction and feedback, translating insights into actionable improvements

Bachelor’s degree in Information Technology or a related field, or equivalent practical experience

7+ years of experience designing, building, supporting, and troubleshooting enterprise infrastructure

5+ years of experience leading and managing infrastructure teams

Current IT industry certifications are a plus

Servers & Virtualization: Server hardware, Microsoft Server, VMware, Hyper-V

Cloud Platforms: Microsoft Azure, AWS, Google Cloud

Core Services: Active Directory, DNS, DHCP, file/print, certificates, identity services

Storage, Backup & Recovery

Complex Environments: Multi-tenant, multi-cloud, multi-domain, multi-forest

Endpoint & Device Management: PCs, Macs, peripherals, printers, Intune

Microsoft 365 & End-User Technologies: Exchange, SharePoint, Teams, OneDrive, Office, Copilot, Windows OS, Defender, MFA, Authenticator

Networking: Firewalls, switches, routers, access points, cabling; Fortinet platforms

Data Center Operations: Racks, cabling, power, cooling, fire suppression

Monitoring & Alerting: Including preference for automated remediation

Patch & Asset Lifecycle Management

Cybersecurity practices and compliance frameworks (CMMC, GCC High, AWS GovCloud, FedRAMP)

Familiarity with CAD systems

ITIL processes and service management concepts

Experience employing AI tools to streamline and improve IT operations

Strong documentation skills (architecture, policies, runbooks, procedures)

Demonstrable ability to develop teams, hold accountability, and create an outcome-driven culture

Proven ability to learn new technologies quickly and apply them effectively

Working knowledge of Lean Manufacturing principles

Experience in manufacturing environments and OT networking

We are a company who is going to make a difference in the industries and the communities in which we choose to operate.

Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company!

Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.

Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at 617.909.6275.