Information Technology Support Specialist
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Key skills for this role
Role Overview
The role is titled IT Service Desk Analyst.
The position provides technical support for user incidents and service requests.
Key Skills for This Role
Full Job Posting
Role Overview
The role is titled IT Service Desk Analyst.
The position provides technical support for user incidents and service requests.
Key Requirements
- Candidates should have 6 months to 2 years of experience.
- Strong knowledge of computer hardware, software, applications, operating systems, and basic networking is required.
- Excellent communication and customer service skills are required.
- Experience with incident management, service requests, troubleshooting, ticketing, and SLA adherence is required.
- Candidates must be able to resolve issues remotely and escalate complex incidents when required.
- ITIL certification is preferred.
- Experience with knowledge bases and ticket documentation is required.
Core Responsibilities
- Resolve service desk incidents and service requests.
- Troubleshoot technical issues and escalate complex incidents when necessary.
- Maintain knowledge base content and ticket documentation.
Schedule
- The role operates on rotational shifts.
Location and Facilities
- The stated work locations are Bangalore and Hyderabad.
- A cab facility is available.
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