Information Technology Supervisor - Emirati Talent
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Key skills for this role
About the Role
Rotana Hotels seeks an IT Supervisor to monitor computer hardware, maintain inventory, and provide user support at Park Rotana & Park Arjaan Abu Dhabi. Candidates need an IT degree, previous supervisory experience, and strong English communication skills.
Key Skills for This Role
Responsibilities
- Monitor the operation and security of all computer hardware
- Serve as primary contact for servicing of computers, printers, etc.
- Maintain inventory of office and computer supplies
- Maintain hardware and software logs
- Document hardware configuration and inventory
- Document telephone system configuration and MPT lines
- Carry out repairs and maintenance of PCs, printers, telephones, etc.
- Maintain user access requests and authorizations
- Respond to user requests and provide support
Requirements
- Degree within the information technology field
- Previous experience in the same role
- Proven knowledge in operation and maintenance of equipment
- Good command of English
- Ability to fault find and rectify subsystems
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic IT professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at Park Rotana & Park Arjaan Abu Dhabi.
Key Responsibilities
- Monitor the operation and security of all computer hardware and ensure that it is operating properly
- Serve as primary contact for all servicing of computers, printers, etc.
- Maintain a sufficient inventory of all office and computer supplies
- Maintain all hardware and software logs updated as per departmental working procedures
- Maintain the documentation of all hardware configuration and inventory
- Maintain the documentation of the telephone system configuration and all MPT lines
- Understand all the department working procedures and perform the related tasks as described
- Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
- Maintain all users access request and authorizations (Win2000, E mail, Opera, Micros, Novell)
- Respond to all users request and provide them with adequate support
Education, Qualifications & Experiences
- You should have a degree within the information technology field and previous experiences in the same role along with a proven knowledge in the operation and maintenance of the equipment.
- A good command of English and the ability to fault, find and rectify subsystems are essentials.
Knowledge & Competencies
- The ideal candidate will be self motivated with a hands on and flexible approach and be able to adapt to unpredictable events.
- You are pro active and reliable and will thrive working in a busy environment and stay calm under pressure, have attention to details and should possess following competencies: Understanding Hotel Operations, Effective Communication, Planning for Business, Supervising People, Understanding Differenc
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