Information Technology Help Desk Support
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Key skills for this role
About the Role
HyROI Solutions seeks a bilingual (Arabic/English) IT Help Desk Support in Doha. You will provide technical assistance, support, and maintenance for computer systems, software, and hardware.
Key Skills for This Role
Responsibilities
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively via Phone, Email and Chat.
- Report issues to the Service Desk for escalation.
- Follow the internal standard policy and procedure keep update all Documentation.
- Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware’s, and software’s licenses as well as must know end of life products.
- Assist with onboarding of new users.
- Install, test, and configure new workstations devices peripheral equipment and software.
- Perform timely workstation hardware devices and software upgrades as required.
- Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
- Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS team, OneDrive, Visio, and Project mgmt.
- Mail configures for end users, Outlook configure, domain users and no domain users.
- Require support for all types of Mobile, tab, iPad user’s support, corporate email configure & Wi Fi setup.
Requirements
- Candidate must know ITIL ITSM framework process and experience.
- Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
- Well knowledge experienced Office 365, products support for end users.
- Mail configures for end users, Outlook configure, domain users and no domain users.
- Require support for all types of Mobile, tab, iPad user’s support, corporate email configure & Wi Fi setup.
- Local & Network printer need to know how to setup.
- Meeting room setup for conference & meeting. Well know conference software, like skype, how to use smart TV etc.
- IP phone configuration support.
- All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer.
- Well knowledge Antivirus or End point.
- During offboard user data must Backup.
- CCTV mgmt.
Full Job Posting
Description
- In this role, you will provide technical assistance, support, Maintenance to related of the computer system, software and hardware, environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
- You will be responsible for administration and internal support.
Responsibilities
- Candidate must know ITIL ITSM framework process and experience.
- Provide helpdesk support and resolve problems to the end user’s satisfaction.
- Monitor Service Desk for tickets assigned to the queue, process first in first out based on priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”.
- Report issues to the Service Desk for escalation.
- Follow the internal standard policy and procedure keep update all Documentation.
- Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment, hardware’s, and software’s licenses as well as must know end of life products.
- Assist with onboarding of new users.
- Install, test, and configure new workstations devices peripheral equipment and software.
- Perform timely workstation hardware devices and software upgrades as required.
- Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows servers and Linux.
- Well knowledge experienced Office 365, products support for end users, Word, Excel, PowerPoint, MS team, OneDrive, Visio, and Project mgmt.
- Mail configures for end users, Outlook configure, domain users and no domain users.
Additional Responsibilities
- Require support for all types of Mobile, tab, iPad user’s support, corporate email configure & Wi Fi setup.
- Local & Network printer need to know how to setup.
- Meeting room setup for conference & meeting. Well know conference software, like skype, how to use smart TV etc.
- IP phone configuration support.
- All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer.
- Well knowledge Antivirus or End point.
- During offboard user data must Backup.
- CCTV mgmt.
- Well Understand network VLAN & Sub netting mask.
- Basic experience Java product knowledge.
- Multiple browser experience.
- Whenever require as per emergency to late stay in office for assign task or pending work need to complete.
Key relationships
- Manager: Escalate issues, advise, and receive instructions; Report on security system performance; Provide input to recommendations for changes and improvements to policy and practice.
- Work team: Work collaboratively to contribute to achieving organization’s business goals; Participate in meetings to obtain the work group perspective and share information; Prove advice and guidance on ITIL process; Build a supportive and co operative team environment; Share information and learnin
- Clients/customers: Resolve and provide solutions to issues; Advise user population regarding relevant practices and processes.
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