D365 CE Techno Functional Consultant
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Key skills for this role
About the Role
We are seeking a D365 CE Techno-Functional Consultant with Solution Architect experience to lead end-to-end implementation, configuration, and optimization of Dynamics 365 CRM modules.
Key Skills for This Role
Responsibilities
- Ensure that all Microsoft Dynamic CRM applications are working perfectly according to the Support SLA
- Lead the end to end implementation, configuration, and optimization of Dynamics 365 CRM modules (Customer Service, Customer Voice, and Field Service)
- Conduct requirement gathering sessions with business stakeholders and translate functional needs into CRM solutions
- Configure business rules, workflows, Power Automate flows, security roles, and data models
- Customize the system using JavaScript, TypeScript, Power FX, C#, .NET, and custom connectors
- Develop Power Apps (Canvas & Model Driven) solutions to extend CRM functionalities
- Design and implement cloud native, microservices based extensions for Dynamics 365
- Develop loosely coupled, scalable, and resilient services using Docker & Kubernetes (AKS, EKS)
- Implement serverless architectures Azure Functions for workflow automation and event driven processes
- Design and manage RESTful APIs, GraphQL APIs, OData endpoints, and API management solutions
- Integrate Dynamics 365 CRM with external third party applications (Payment Gateways, Custom Portals, Chatbots, and AI powered assistants)
- Automate build, release, and deployment processes using Azure DevOps, GitHub Actions, Jenkins, or GitLab CI/CD
Requirements
- English speaker is a Must
- University graduate with a relevant degree within a computing or business discipline
- Min 7 years of experience working with .NET, JavaScript, Power app & Power Automate
- Total 14+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, workflows, dashboards, forms, views, integration, plugin development, report development
- Experience in solution designing, support and software delivery
- Strong functional, technical knowledge and understanding of Microsoft Dynamics 365 products covering a wide spectrum of industries and sectors
- Detailed knowledge and understanding of all areas of Customer Engagement including Sales, Customer Services, voice, and Field Services
- Strong experience with custom plugin development and solution deployment processes
- Must be Microsoft Dynamics 365 Certified Solution Architect
- Must be Power Platform Solution Architect
- Must be Microsoft Certified Solutions Developer for Web Applications
Full Job Posting
Role Overview
- D365 CE Techno Functional Consultant Solution Architect
Responsibilities
- Ensuring that all Microsoft Dynamic CRM applications are working perfectly according to the Support SLA.
- For any new requirements from business users designing & Solution mapping with OOB MSCRM functionality.
- Lead the end to end implementation, configuration, and optimization of Dynamics 365 CRM modules ( Customer Service, Customer Voice, and Field Service).
- Conduct requirement gathering sessions with business stakeholders and translate functional needs into CRM solutions.
- Configure business rules, workflows, Power Automate flows, security roles, and data models.
- Customize the system using JavaScript, TypeScript, Power FX, C#, .NET, and custom connectors.
- Develop Power Apps (Canvas & Model Driven) solutions to extend CRM functionalities.
- Ensure compliance with GDPR, security best practices, and governance policies in CRM deployments.
- Design and implement cloud native, microservices based extensions for Dynamics 365.
- Develop loosely coupled, scalable, and resilient services using Docker & Kubernetes (AKS, EKS).
- Implement serverless architectures Azure Functions for workflow automation and eventdriven processes.
- Design and manage RESTful APIs, GraphQL APIs, OData endpoints, and API management solutions.
Qualifications & Experience
- English speaker is a Must.
- A University graduate with a relevant degree within a computing or business discipline.
- Min 7 years of experience of working with .NET, JavaScript, Power app & Power Automate Working knowledge of the Power BI is a plus.
- Total 14+ years of relevant and proven end to end implementation experience in Dynamics CRM configuration, customization, standard or customized workflows, dashboards, forms, views, integration, plugin development, report development is necessary.
- Experience in solution designing, support and software delivery.
- Strong functional, technical knowledge and understanding of Microsoft Dynamics 365 products covering a wide spectrum of industries and sectors.
- Detailed knowledge and understanding of all areas of Customer Engagement including Sales, Customer Services, voice, and Field Services.
- Strong experience with custom plugin development and solution deployment processes.
- Ability to see the bigger picture and suggest solutions both within and outside the current implementation.
- Good understanding of Dynamics 365 Common Data Service and Common Data Model including the form customizations and development of Business Data Models for different solutions.
- Leads the Fit/Gap analysis to define the solution design including to be processes, solution architecture, integration design, migration approach and non functional (e.g., performance) requirements.
- Must be Microsoft Dynamics 365 Certified Solution Architect.
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