Information Systems Specialist
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Key skills for this role
About the Role
STAR SERVICES LLC seeks an Information Systems Specialist to provide branch IT support, including incident resolution, hardware installation, network support, and system maintenance in Dubai.
Key Skills for This Role
Responsibilities
- Support end users on incidents logged in online ticket system, help requests by phone or walk ins
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi Fi)
- Support employees in the warehouse (scanners, tablets, automation)
- Coach and train end users on usage of tools, applications and basic IT knowledge
- Perform daily checks of backups/systems and administer checks in a portal
- Support Tier 1 and Tier 2 for Infrastructure and Technology
- Manage disaster Recovery and High Availability plan for systems
- Manage IT budget and procurement
- Safeguard and improve (cyber) security and access control where possible
- Monitor system downtime and resource utilization
Requirements
- Bachelor’s degree from a college or university; or two to three years related IT experience; or equivalent combination of education and experience
- Strong network policy, topology, LAN, IP Standards knowledge
- Technically proficient in Expeditors’ systems and processes
- Proactive for improvements in these processes by automation of tasks
- Interpersonal skills
- Customer service driven, solution focused, and innovative
- Software proficiency
- English language proficiency
- UAE Driving License is a MUST
Full Job Posting
Summary Description
- As a branch IS support specialist, you are responsible for supporting the employees in the branch, as well as performing maintenance on systems and applications.
Responsibilities and Duties
- Support the end users on incidents logged in our online ticket system, help requests by phone or people walking in
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer)
- Support on network issues (LAN, WAN, Wi Fi)
- Support the employees in the warehouse (scanners, tablets, automation)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self service)
- Perform daily checks of backups/systems as well as making sure that these checks are administered in a portal
- Support Tier 1 and Tier 2 for Infrastructure and Technology
- Manage disaster Recovery and High Availability plan for systems
- Manage IT budget and procurement
- Support on solving issues with PCs, Printers, Laptops and Servers (Windows/Unix)
- Safeguard and improve (cyber) security and access control where possible
Skills & Qualifications
- Bachelor’s degree from a college or university; or two to three years related IT experience; or equivalent combination of education and experience
- Strong network policy, topology, LAN, IP Standards knowledge
- Technically proficient in Expeditors’ systems and processes
- Proactive for improvements in these processes by automation of tasks
- Interpersonal skills
- Customer service driven, solution focused, and innovative
- Software proficiency
- English language proficiency
Physical Demands
- Use of standard office equipment computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Write with pencil/pen/marker
- Functions performed primarily while seated at desk
- UAE Driving License is a MUST
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