lever
Implementations Manager
Alertus
Baltimore, USA
Full-time
Mid · 2+ years experience
Hybrid
USD 60000-84000 yearly / year
Discovered 1 weeks ago
ServersSoftwareNetworkingData CenterSalesforce
Free
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Key Skills for This Role
ServersSoftwareNetworkingData CenterSalesforce
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- Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
- Act as the day-to-day lead for customer implementations
- Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
- Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
- Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
- Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
- Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
- Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
- Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
- Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base
- Ability to travel to customer sites 20-30% of the time
- Knowledge in the fundamentals of servers, software, networking, and other data center technologies
- Experience implementing and troubleshooting hardware a plus
- Demonstrated experience in system deployment
- Ability to cultivate and nurture long-lasting relationships with customers
- A genuine curiosity for new and emerging technologies
- A strategic, innovative mindset
- Bachelor’s Degree in an IT-based field or equivalent work experience
- Certifications such as A+, Network+, and PMP a plus
- 2+ years of relevant experience
• Unlimited Paid Time Off
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