Implementation Specialist

Prepare hospital teams to succeed with care plans from day one. You'll deliver training sessions that equip veterinary staff with the knowledge, confidence, and workflows they need to successfully introduce care plans as part of their practice offerings — making the transition feel natural, not disruptive.

Execute the behind-the-scenes work that makes launches run smoothly. You'll manage scheduling, resource allocation, and communication flow; confirm all readiness checkpoints before go-live; and align internal teams, vendors, and hospital staff so nothing falls through the cracks.

Be the checkpoint owner. You'll conduct readiness reviews to verify integrations, configurations, and systems are launch-ready; coordinate with Engineering, clients, and Support on any outstanding requirements; and document all technical and logistical sign-offs for a clean handoff.

Your work doesn't end at launch. You'll partner with Hospital Success Managers throughout the onboarding lifecycle, support a smooth transition to the ongoing support team, and bring post-launch insights back to Product, Engineering, and Hospital Success to continuously improve the process.

2+ years in SaaS implementation, operations, or project management (veterinary or healthcare experience is a plus)

Experience training or enabling client-facing teams — you know how to make complex concepts click

Demonstrated ability to coordinate logistics across multiple stakeholders and keep projects on track

Epic organizational skills with a track record of meeting deadlines in fast-moving environments

Excellent communicator — clear and confident with both internal teams and hospital staff

Familiarity with veterinary practice workflows or healthcare systems is a plus

Startup experience preferred — you're comfortable building as you go and raising your hand when something could be better

Familiarity with CRM Database workflows

5X growth trajectory — your work will directly shape how we scale

High visibility role — every hospital launch has your fingerprints on it

Mission that matters — more pets getting the preventive care they need because practices are set up to succeed

Ground-floor opportunity — help define what great implementation looks like at a category-leading company

Teammates who show up — kind, motivated, and genuinely collaborative

Nest is an equal-opportunity employer. You are welcome at Nest for who you are, no matter where you come from or what you look like. Our platform is for everyone, and so is our workplace. Bring us your personal experience, your perspectives, and your background. It's in our differences that we will find the power to keep revolutionizing veterinary health care and help pets live longer, healthier, and happier lives.