Client Support Associate (Remote)

Location: Fully Remote | 8am - 8pm EST

Nest Veterinary is on track to 5X this year. We're the category leader in care plan infrastructure for veterinary practices, and we're looking for someone who wants more than a job — someone who wants a front-row seat to what building a high-growth startup actually looks like.

If you're hungry, curious, and ready to grow fast, keep reading.

Our mission is simple: make pet care accessible to every pet parent. We provide fully-managed, tech-enabled care plan solutions that help veterinary practices increase compliance, drive revenue, and deliver better preventive care — without the administrative burden.

We're transforming an industry, and we're doing it with design-forward products and a team that genuinely cares about the outcome.

As a Client Support Associate, you'll be on the front lines of the Nest partner experience. You'll be the person veterinary practices turn to when they need help — and you'll be the person who makes sure they always walk away feeling supported, confident, and heard.

This isn't a dead-end support role. At Nest, associates are expected to think, contribute, and grow. You'll work closely with the Support Manager, Hospital Success team, and Product — and your ideas and observations will help shape the client experience.

Client Support Be the voice of Nest for our partner practices. You'll respond to inbound requests via email, phone, and chat with empathy, urgency, and clarity; troubleshoot issues with billing, plan setup, client communications, and platform usage; and maintain accurate records in our support system.