ashby
Implementation Specialist
Careerswift
Remote, USA
Full-time
Entry · 2+ years experience
Remote
USD 65000-90000 yearly / year
Discovered 1 weeks ago
APIsSQLCRMERP
Free
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WHAT YOU WILL DO
- Manage the implementation process for new customers from kickoff through launch
- Work with customers to understand their workflows, data sources, and technical requirements
- Coordinate product configuration, integrations, data connections, and other implementation activities
- Translate customer requirements into clear tasks for internal technical and product teams
- Create implementation plans, track milestones, and keep customers informed about progress
- Identify and resolve implementation risks, dependencies, and blockers before they affect the launch
- Validate data, configurations, and workflows before handing customers over to the Customer Success team
- Create onboarding materials and documentation that make future implementations more efficient
- Gather implementation feedback and identify recurring issues or opportunities to improve the product
- Help develop scalable implementation processes as the CerebriOS customer base grows
WHAT WE ARE LOOKING FOR
2+ years of experience in implementation, onboarding, customer success, project coordination, or a similar role
Experience working with B2B SaaS or other business software
Strong project coordination and organizational skills
Ability to understand customer requirements and translate them into clear implementation steps
Comfortable working with technical concepts, data, integrations, and software configuration
Strong written and verbal communication skills
Able to manage multiple customer implementations while keeping timelines and priorities organized
Proactive approach to identifying risks and resolving issues
Comfortable collaborating with customers and cross-functional internal teams
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