Implementation Specialist

WHO WE ARE Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide.

As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership.

We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond.

Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE The GRC Implementation Specialist is responsible for utilizing best-in-class implementation practices to onboard Ncontracts clients that have purchased our governance, risk, and compliance tools for enterprise risk management, business continuity planning, findings management, and cybersecurity management.

The GRC Implementation Specialist executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion and provide consultative input on our products and services to effectively meet clients’ business requirements.

A successful Implementation Specialist will demonstrate a dedicated focus to clients.

More specifically, the ability to establish immediate rapport and connection, quickly understand clients’ needs, and tactfully address challenges and concerns while driving the implementation forward.

Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize Ncontracts to maximize their business productivity, client satisfaction, and ultimately retention.

Essential Functions Lead client transitions from existing systems to the Ncontracts product suite, ensuring smooth conversions with effective client service and change management.

As the primary client contact and product subject matter expert, analyze client needs, recommend solutions, and collaborate with leadership and support teams to address potential issues.

Build strong client relationships through clear expectations and trust.

Ensure client requirements and objectives are well defined and understood by the project team.