ashby
Implementation Project Manager - Mortgage
MeridianLink
Remote, USA
Full-time
Mid · 3+ years experience
Remote
USD 76800-95000 yearly / year
Discovered 1 weeks ago
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Expected Duties
- Schedule and lead major milestone meetings including the project kick-off, project charter review call, project closure, and other customer-facing meetings as required.
- Create and maintain project plans, resource assignments, milestones, and timelines using approved project management tools, including Smartsheet.
- Serve as the primary point of contact for customers throughout the implementation lifecycle and maintain timely, professional communication regarding project status, risks, decisions, and next steps.
- Drive customer engagement and accountability by monitoring deliverables, action items, dependencies, and readiness activities needed to maintain project momentum.
- Serve as the initial point of contact for project escalations and coordinate resolution efforts with cross-functional MeridianLink resources and leadership as needed.
- Lead and coordinate project activities with Implementation Analysts (IAs) and other cross-functional MeridianLink resources to support successful project delivery.
- Identify, evaluate, document, and communicate project risks, issues, delays, and scope-related concerns to stakeholders and leadership.
- Track and manage implementation-related cases and project administration activities within approved systems, including Salesforce, as applicable.
- Provide regular project status updates, portfolio health updates, and escalation reporting to Services Program Management.
- Maintain internal project management procedures, templates, and operational documentation and recommend process improvements to improve consistency, efficiency, and successful customer outcomes.
Qualifications: Knowledge, Skills, and Abilities
- Demonstrated capacity to manage multiple complex implementation projects concurrently while balancing competing priorities, timelines, and stakeholder needs.
- Demonstrated ability to manage customer expectations, facilitate change management, identify and communicate project risk, and communicate effectively verbally and in writing with both customer and internal stakeholders.
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