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Implementation Project Manager
ABSORB
Calgary, CAN
Full-time
Onsite
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***"Stepping into the Implementations Team Lead role has been an incredibly rewarding experiences in my career.
It’s a position that has truly helped me grow—both professionally and personally.
The role fosters collaboration, encourages continuous learning, and is backed by an incredibly supportive and focused team.
If you're looking for a leadership opportunity where you're empowered to make an impact and surrounded by people who lift each other up, I would absolutely recommend this role!"*** ~ Britnee Themann - Team Lead, Implementations
As an Implementation Project Manager at Absorb, you're the linchpin for our clients, ensuring they grasp the ins and outs of our cutting-edge product.
Your role?
To guarantee their seamless transition to our LMS.
Acting as their main point of contact, project manager, guide, and educator, you'll drive client success by sharing your expert knowledge, offering best practice guidance, troubleshooting any implementation hurdles, and overseeing the complete rollout of the Absorb LMS.
Simply put, you will elevate our client experiences and propel our technology forward!
Absorb Culture - Absorb Lms
What you’ll do:
- Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
- Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
- Act as a client partner and liaison for cross-departmental collaboration and resource management.
- Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
- Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
- Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.
What you’ll bring:
- 4+ years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
- Previous training experience / software training experience.
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