Implementation & Professional Services Consultant - MENAT
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Key skills for this role
About the Role
Contentsquare is hiring an Implementation & Professional Services Consultant for the MENAT region to lead technical implementations of their experience intelligence platform for enterprise customers.
Key Skills for This Role
Responsibilities
- Lead end to end technical implementations of Contentsquare for enterprise customers across web and native mobile platforms
- Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes
- Collaborate with customer engineering, product, and analytics teams to ensure technically sound and scalable deployment
- Troubleshoot and resolve integration issues, acting as primary technical point of contact during implementation lifecycle
- Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans
- Deliver paid analysis engagements, producing actionable insights and recommendations using Contentsquare data
- Design and execute UX and digital experience analyses (journey analysis, heatmaps, session replay, funnel analysis, etc.)
- Translate complex data findings into clear, compelling reports and presentations for technical and business stakeholders
Requirements
- Strong hands on experience with JavaScript, HTML, and CSS
- Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)
- Familiarity with data layers, event tracking, and web analytics instrumentation best practices
- Experience with mobile SDK integrations (iOS/Android)
- Professional proficiency in Arabic and English
- 3 6 years of experience in a technical implementation, solutions consulting, or digital analytics role
- Bachelor's degree in Computer Science, Engineering, Information Systems, or related field (or equivalent practical experience)
Full Job Posting
About Contentsquare
- Contentsquare is the all in one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide.
What you will do: Implementation
- Lead end to end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms
- Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes
- Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment
- Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle
- Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans
- Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post implementation
Professional Services & Analysis
- Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data
- Design and execute UX and digital experience analyses (journey analysis, zone based heatmaps, session replay review, funnel analysis, etc.)
- Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders
- Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices
- Support customers in building internal capability and data literacy around Contentsquare tools
What you will need: Technical
- Strong hands on experience with JavaScript, HTML, and CSS; ability to read and write front end code confidently
- Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)
- Familiarity with data layers, event tracking, and web analytics instrumentation best practices
- Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native
- Comfortable working with APIs, browser developer tools, and debugging network requests
- Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory)
Analytical & Consulting
- Ability to analyse large datasets and extract meaningful, commercially relevant insights
- Strong presentation and storytelling skills; confident in presenting to C suite and senior stakeholders
- Ideally, some experience in structuring and delivering consulting or professional services engagements
Soft Skills
- Excellent communication and interpersonal skills; able to build trust with both technical and non technical counterparts
- Professional proficiency in Arabic and English
- Self starter with strong project management skills and the ability to manage multiple customer engagements simultaneously
- Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape
- Resilient, adaptable, and comfortable with frequent travel
- Able to manage scope creep, pushing back on internal and external stakeholders where needed
Preferred Qualifications
- 3 6 years of experience in a technical implementation, solutions consulting, or digital analytics role
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)
- Prior experience working with enterprise level clients in Saudi Arabia or broader MENAT markets
- Familiarity with agile delivery methodologies
Why you should join Contentsquare
- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year
- Work flexibility: hybrid and remote work policies
- Generous paid time off policy (every location is different)
- Lifestyle allowance
- A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work
- Every full time employee receives stock options, allowing them to share in the company’s success
- We have multiple Employee Resource Groups
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