Implementation Manager

Coordinate and deliver training sessions and materials, ensuring users are equipped to utilize the system effectively.

Act as a subject matter expert on EMR software, staying current with product updates and enhancements.

Participate in quality assurance activities and identify continuous improvements in processes, tools, and resources.

Lead cross-functional teams, managing dependencies and integration points for successful project outcomes.

Mentor junior team members on best practices for configuration and customization.

Understand and document customer business processes, providing feedback to product development teams.

Desired Skills and Experience: Clinical and/or CentralReach experience highly preferred.

Understanding of project management principles and methodologies.

Demonstrated ability to lead moderately complex product configurations and improve processes.

Knowledge of SaaS products and industry-specific applications.

Proven experience in a similar role within a SaaS environment.

Strong project management skills, including the ability to prioritize tasks, manage resources, and meet deadlines.

Exceptional communication skills, with the ability to effectively convey technical information to non-technical stakeholders.

Demonstrated ability to build strong relationships with customers and internal teams.

Bachelor's degree in Business, Information Technology, or a related field.

Base Salary Range $65,000 — $95,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.

Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility.

As a hybrid company with collaborative offices in Ft.

Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve.

We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees.

Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.

Be part of a market leader driving the future of care.

Explore opportunities at centralreach.com/careers .

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