Associate Technical Support Engineer
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Key Skills for This Role
Full Job Posting
Key Accountabilities
Consult with customers to handle inquiries, troubleshoot user training and technical issues with CR products.
Address customer issues and questions promptly and with a positive attitude.
Conduct technical product research for customers and respond via phone, email and our internal client support system.
Provide accurate information about the products and services.
Accurately document and update customer records based on interactions.
Develop and maintain a knowledge base of the evolving products and services.
Meet targets set for response time, resolution time, and customer satisfaction.
Desired Skills and Experience
- College degree and/or technical support and technical troubleshooting experience.
- 1+ years previous experience in customer service, IT, or other related fields.
- EMR/EHR experience is highly preferred.
- Knowledge of healthcare compliance and HIPAA.
- Familiarity with the field of ABA is a plus.
- RBT or BCBA certification is not required, but also a plus.
- Strong empathy for customers
- Ability to build rapport with clients
- Proficiency with technical products and ability to diagnose complex problems
- Ability to prioritize and multitask
- Positive and professional demeanor
- Ability to provide technical consultation and make best practice recommendations.
- Highly organized with superb attention to detail
- Proven ability to work in an ever-changing environment, ability to connect the dots and make decisions on your own feet
- Ability to communicate clearly and concisely, verbally and in writing
- Exercise sound judgment and work successfully with all employee levels, regardless of background and perspectives
- Be comfortable working in a distributed, semi-virtual environment
- Be able to take minimal direction from others and provide maximal output for yourself (and others)
- #LI-Hybrid
- Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.
- Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative.
- Be part of a market leader driving the future of care. Explore opportunities at centralreach.com/careers .
About CentralReach
CentralReach is a private SaaS company providing autism and IDD care software to therapy providers and educators.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at CentralReach
Patient Responsibility, VOB & Authorization Specialist
, USA
Sr. Site Reliability Engineer
, USA
Sr. Demand Generation Manager
, USA
Sales Development Representative
, USA
Strategic Account Executive
Fort Lauderdale, USA
Small Business Account Manager
Fort Lauderdale, USA
Patient Responsibility, VOB & Authorization Specialist
, USA
Compliance Program Manager
, USA
Customer Success Lead
Fort Lauderdale, USA