Implementation Lead, AI & Automation

Maintain an up-to-date register of automation, analytics, and AI tools, including ownership, usage, risk classification, and compliance status.

Conduct independent governance and compliance reviews of automation and AI solutions.

Oversee risk assessments covering data privacy, model integrity, auditability, transparency, and lifecycle management.

Review new ideas, business cases and solution designs to ensure appropriate, sustainable, and compliant automation use.

Produce regular insight and assurance reporting for senior leaders and governance forums.

Support automation, analytics, and responsible AI capability across COTO through coaching, guidance, and knowledge sharing.

Provide expert advice to delivery teams, analysts, and operational leaders on governance requirements and design principles.

Foster a culture of safe experimentation, continuous improvement, and data-driven decision-making.

Represent COTO in enterprise-level technology, data, and AI governance forums as required.

5+ yrs of strong experience in automation, analytics, or AI governance, ideally within a complex or regulated environment.

Proven ability to design and implement enterprise governance frameworks for technology solutions.

Solid understanding of ethical AI principles, bias mitigation, data protection, and risk assessment methodologies.

Experience working with automation technologies (e.g. RPA, low-code, workflow automation) and analytics platforms.

Demonstrated ability to define and track value realisation and benefits from technology-led change.

Excellent communication and influencing skills, with the confidence to engage senior stakeholders.

Experience in financial services, superannuation, or another regulated industry.

Exposure to cloud-based automation and AI platforms.

Certifications in AI or data governance, automation technologies, analytics, or risk management.

Familiarity with enterprise data management or model governance frameworks.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.

Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.