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Key skills for this role
Tech – Learning about huge enterprises tech stack
Tech – Understanding enterprise technical architecture and implementation
Tech - Understanding of APIs/JS/analytics
Business / Tech - Use of enterprise platforms like Business Intelligence (BI) / SaaS platforms like CRM (Salesforce, Hubspot), support (Zendesk, Intercom, Freshdesk), Billing (Chargebee, Stripe, Quickbooks), etc.
International Customer exposure – Talking to industry leaders
1+ year of experience as an implementation manager at any B2B SaaS business or did a technical Support role.
AND/OR 1+ year of Data ops or Sales ops role and now want to take it to the next level. Integrated and implemented multiple SaaS systems.
AND/OR 1+ experience of working with APIs/JS and/or other analytics platforms such as Segment, Mixpanel, Google Analytics to track product usage.
Is hands on with BI tools. (good to have)
Either Implemented or administered or were involved in technical evaluation of a Customer Success / CRM / Billing / Support technology platform.
Has an understanding of the B2B SaaS ecosystem & tools usually companies use.
Strong communication and interpersonal skills, both written and verbal; This is a must have since we have an international customer base that you will be working with.
Undergraduate degree (BE/B.Tech) in Computer Science or Information Technology
This is NOT a 9 to 5 job.
We don't offer or encourage any hierarchical structure.
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More from this employer
CustomerSuccessBox is the leading AI powered Enterprise Customer Success platform. It helps global B2B SaaS businesses to get to 130%+ MRR Retention, unlock 3X upsell opportunities and double LTV.
In SaaS, 95% of the Lifetime value (LTV) is locked in as ‘Future’ Recurring Revenue. BUT businesses don't know who will Renew / Buy-more / At-Risk until it’s too LATE.
CustomerSuccessBox technology tracks real time product adoption and customer engagement. It’s AI Powered ‘Early Warning System’ uncovers the blind spots for Proactive Interventions. It's advanced automation leads to a faster time to value, higher product adoption and reduced cost of customer success.
Leading customer-centric global enterprises such as Headset - Seattle, Aislelabs - Toronto, Locus - Bangalore and Raken - San Diego.
CustomerSuccessBox is a B2B SaaS customer success platform, Venture backed (https://inc42.com/buzz/customersuccessbox-funding-pi-ventures-axilor/) by pi Ventures and Axilor in venture funding. CustomerSuccessBox is founded and run by CEO, Puneet Kataria, recognized by LinkedIn as a Global Top Voice of 2019.
At CustomerSuccessBox, you will become part of a passionate team that works together to create value for our customers and their customers.
As a member of the CustomerSuccessBox team, you will own the problems and will enjoy both authority and accountability over deliverables. You will be rewarded for business results delivered. All the credit of the success is yours to take, but it will come with the responsibility of owning up to the failures too, we call them ‘failed experiments’.
In return, we are committed to providing you with every opportunity to learn, grow and reach the highest level of your ability and potential.
CustomerSuccessBox is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, gender, ethnicity, national origin, disability, or sexual orientation.
AI-powered customer success platform for B2B SaaS companies.
Visit company websiteJobs and hiring trendsFull-time
Mid · 1+ years experience
Remote
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