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Customer Success Manager (Remote)
CustomerSuccessBox
Remote, IND
Full-time
Mid · 1+ years experience
Remote
Discovered 3 weeks ago
Free
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Key Responsibilities
- As a customer success manager own customer relationship right after customer’s sign up or start a trial.
- Work with customers by understanding customer business use case and their reason behind purchase
- Guide customers to "formulate" Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases.
- Conduct workshops for customers to help customers to setup various playbooks.
- Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience.
- Drive advocacy, referrals, reviews, guest blogging, interviews.
- Blog about your best practices and contribute back to the success community
- Engage with customers and do periodic business reviews to ensure value delivery to customers
- Act as the bridge between customer feedback and product design team.
- Ensure renewal, drive up sell and growth for each account.
- Be the face of CustomerSuccessBox in front of the customers.
Qualifications and Skills
- 1+ year relevant work experience in a Customer Facing O r Account Management role at a B2B SaaS company.
- Strong communication and presentation skills.
- Experience and comfort in working with Global Customers in US / EU / UK work experience preferred.
- Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must.
Why CustomerSuccessBox?
CustomerSuccessBox is a global B2B SaaS (Software as-a-Service) company with the mission to make customer success ‘Actionable’.
At CustomerSuccessBox, you will become part of a self-paced, self-managed, passionate team that works together to create value for our customers and their customers.
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