Implementation Analyst - Bilingual (Engish & Spanish)

Lead mid-market customers through successful implementations

Own implementation tasks such as data structuring, data migration and product training

Assist customers in identifying ways to get the most value out of the product.

Lead meetings with client stakeholders

Deliver formal training to end-users

Provide knowledge transfer to internal team members throughout the onboarding process

Track and communicate client issues and proactively troubleshoot and resolve problems.

Participate in multiple accounts, deadlines, and milestones

1+ years of relevant experience in software implementation, customer onboarding or application engineering

Fluent in both English and Spanish, with the ability to confidently communicate and deliver implementation in both languages in a business setting

BEng degree or equivalent

Experience in manufacturing and/or industrial space

Excellent communication, presentation, facilitation, time management, and interpersonal skills

Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data

Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction

Savvy with technology and capacity to become well-versed in our software in a short period of time

Ability to learn the MaintainX product within 30 days to advise customers.