ICQA Supervisor
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Key skills for this role
About the Role
Amazon seeks an ICQA Supervisor to oversee day-to-day operations in a fulfillment center, ensuring safety, quality, and performance. The role involves supervising teams, managing training and performance, and driving continuous improvement.
Key Skills for This Role
Responsibilities
- Supervise day to day activities with responsibility for overall safety, quality, performance, and member experience of either Inbound or Outbound FC operations
- Set and clarify departmental requirements and expectations while creating an environment of teamwork and open communication
- Understand safety procedures, ensure safe working practices, and document accidents/incidents timely
- Prioritize appropriately meeting deadlines and drive results
- Ensure company policies are communicated and enforced consistently
- Track production metrics and utilize data to develop strategies for continuous improvement
- Mentor, provide training and development to optimize performance
- Conduct timecard review daily and weekly to ensure pay accuracy
Requirements
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Work 40 hours/week, and overtime as required (preferred)
Full Job Posting
Description
- As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.
- This includes identifying training needs, staying on top of absence & performance management, coaching, and continuous monitoring.
Responsibilities
- Supervising day to day activities with responsibility for overall safety, quality, performance and member experience of either Inbound or Outbound FC operations.
- Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication.
- Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely.
- Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change.
- Driving results and approaching obstacles proactively; Ensuring company policies are communicated and enforced consistently.
- Sourcing and nurturing ideas and rolling them into the creation of improvement plans.
- Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization.
- Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives.
- Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management.
- Assisting with the establishment of long term operational strategic plans.
- Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth.
- Recognizing top performance, coaching and progressive discipline for poor performance.
Basic Qualifications
- 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- Work 40 hours/week, and overtime as required
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