ICQA Supervisor, AMET ICQA
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Key skills for this role
About the Role
Amazon seeks an ICQA Supervisor for its Jeddah fulfillment center to oversee inventory control and quality assurance operations. The role requires supervising daily activities, ensuring safety and quality, managing performance, and driving continuous improvement.
Key Skills for This Role
Responsibilities
- Supervise day to day activities with responsibility for overall safety, quality, performance, and member experience of either Inbound or Outbound FC operations
- Set and clarify departmental requirements and expectations while creating an environment of teamwork, collaboration, and open communication
- Understand safety procedures, ensure safe working practices, and document accidents/incidents timely
- Prioritize appropriately meeting deadlines; exhibit professional behavior while coping well with ambiguity and change
- Drive results and approach obstacles proactively
- Ensure company policies are communicated and enforced consistently
- Source and nurture ideas and roll them into the creation of improvement plans
- Take proactive steps to ensure best practices are shared across all departments, shifts, and within the entire organization
- Work closely with HR, Facilities, Safety, and IT to build and secure support and resources for projects and initiatives
- Track production metrics and utilize data to develop strategies for continuous improvement and report to management
- Assist with establishment of long term operational strategic plans
- Mentor, provide training and development to optimize performance, create organizational depth and individual growth
Requirements
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Full Job Posting
Description
- As a Supervisor, you’ll strive to plan beyond your own needs, ensuring the sufficient resourcing of your function.
- This will include identifying training needs, staying on top of absence & performance management, as well as coaching and continuous monitoring of your department to engender a greater culture of productivity.
Responsibilities
- Supervise day to day activities with responsibility for the overall safety, quality and performance and member experience of either Inbound or Outbound FC operations
- Setting and clarifying departmental requirements and expectations while creating an environment of teamwork, collaboration and open communication
- Understanding safety procedures, ensuring safe working practices and documenting accidents/incidents timely
- Prioritizing appropriately meeting deadlines; Exhibiting professional behavior while coping well with ambiguity and change
- Driving results and approaching obstacles proactively
- Ensuring company policies are communicated and enforced consistently
- Sourcing and nurturing ideas and rolling them into the creation of improvement plans
- Taking proactive steps to ensure that best practices are shared across all departments, shifts and within the entire organization
- Working closely with (HR, Facilities, Safety and IT) to build and secure support and resources for projects and initiatives
- Tracking production metrics and utilizing data to develop strategies for continuous improvement and reporting to management
- Assisting with the establishment of long term operational strategic plans
- Mentoring, providing training and development to optimize performance, creating organizational depth and individual growth
Basic Qualifications
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- Honest with highest integrity; Dedicated to quality and high standards
- Supportive of values following policies and procedures
- Positive, ambitious, energetic, hardworking with a strong work ethic
- A team player valuing co worker's opinions treating everyone with courtesy and respect
- Able to communicate effectively and take direction
- Dependable, responsible, reliable and mature
- Exceptional listener who is well organized and has an eye for detail
- Able to work in a team environment, provide honest and direct feedback
- Able to handle ambiguity, changing priorities and use good judgment in stressful situations
- Experienced with performance metrics; Analytical with problem solver abilities
- Self motivated, structured, accurate, result driven, ready to improve and open to change
- Proven history of illustrating a dedication to meeting requirements of internal and external customers
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