ICQA 3PL Specialist, MEATR 3PL FCs ICQA/L&D
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Key skills for this role
About the Role
Amazon is seeking an ICQA 3PL Specialist for a full-time, on-site role in Riyadh. The role involves supervising day-to-day operations, ensuring safety, quality, and performance, and coaching team members in a fulfillment center environment.
Key Skills for This Role
Responsibilities
- Supervise day to day activities with responsibility for safety, quality, performance, and member experience
- Set and clarify departmental requirements and expectations
- Ensure safe working practices and document accidents/incidents timely
- Prioritize appropriately and meet deadlines
- Drive results and approach obstacles proactively
- Ensure company policies are communicated and enforced consistently
- Track production metrics and use data to develop improvement strategies
- Mentor, train, and develop team members
- Conduct timecard review daily and weekly
Requirements
- 1+ years of experience with Microsoft Office (Outlook, Word, Excel)
- High school or equivalent diploma
- Ability to lift up to 49 pounds and stand/walk during shifts up to 12 hours
- Work 40 hours/week and overtime as required
- Flexible schedule including weekends, nights, and holidays
- 18 years of age or older
Full Job Posting
Responsibilities
- Supervise day to day activities with responsibility for overall safety, quality, performance and member experience of either Inbound or Outbound FC operations.
- Set and clarify departmental requirements and expectations while creating an environment of teamwork and open communication.
- Understand safety procedures, ensure safe working practices and document accidents/incidents timely.
- Prioritize appropriately meeting deadlines; exhibit professional behavior while coping with ambiguity and change.
- Drive results and approach obstacles proactively; ensure company policies are communicated and enforced consistently.
- Source and nurture ideas and roll them into improvement plans; share best practices across departments.
- Work closely with HR, Facilities, Safety and IT to build support for projects and initiatives.
- Track production metrics and utilize data to develop strategies for continuous improvement.
- Assist with establishment of long term operational strategic plans.
- Mentor, provide training and development to optimize performance; recognize top performance and coach poor performance.
- Propose and implement improvements in equipment and processing methods.
- Conduct timecard review daily and weekly to ensure pay accuracy; perform other duties as assigned.
Basic Qualifications
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
Preferred Qualifications
- Experience with computers and Microsoft Office products and applications
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