HVAC Inside Sales
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Key skills for this role
Key Skills for This Role
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DUTIES AND RESPONSIBILITIES
- Responding to inquiries and processing incoming calls and orders
- Contacting current customers and identifying new products and potential up-selling
- Entering orders into the system
- Sourcing materials for customers when currently not in stock
- Maintaining knowledge base on current products and learning about new products
- Providing product information, pricing quotations, and follow-up on quotes
- Developing and maintaining positive customer relationships
- Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
- Supporting Counter Sales and handling returns as required
- Working closely with others to ensure customer needs are met
- Other duties as required
SKILLS AND COMPENTENCIES
- Exceptional customer service
- Ability to warm up and develop instant rapport with potential customers
- Ability to develop long-term relationships and generate referrals from your customers
- Excellent interpersonal & communication skills, both verbal and written
- Impeccable organizational skills with attention to detail
- Time management & multitasking skills to serve several customers at the same time
- Strong networking skills, outgoing personality
- Excellent computer skills (Word, Excel, Email)
- Self-motivated; able to function effectively both independently and as a member of a team
- Proven ability to learn quickly and work effectively in a fast-paced work environment
EXPERIENCE AND EDUCATION
Minimum grade 12 education required
Candidates should possess a minimum of two years’ sales experience (counter sales, inside sales or outside sales) preferred
Post-Secondary courses in Hydronics or HVAC preferred
Skilled in serving and negotiating with institutional and industrial purchasers, Hydronics & HVAC contractors, and the public preferred
Knowledge of the Hydronics or HVAC industry or a background in Hydronics and HVAC products preferred
Hydronic design experience preferred
WHY WORK FOR US
Company paid benefits
Employee and Family Assistance Program (EFAP)
Profit sharing
RRSP match
Paid sick days
Career growth
#GIVEBACK Program – Volunteer Day
Personal Milestone Recognition Program
Perkopolis Partnership
Safety shoe reimbursement
Employee Referral Bonus Program
Employee discounts on plumbing, electrical and heating products
OUR MISSION
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.
OUR VISION
Be the preferred wholesaler by providing superior customer experiences.
FIND OUT MORE
Check us out online: https://www.bartlegibson.com/
Follow us on LinkedIn: https://www.linkedin.com/company/bartle-&-gibson/
Like us on Facebook: https://www.facebook.com/bartlegibsonltd/
Follow us on Instagram: https://www.instagram.com/bartlegibsonltd/
Final candidates will be required to undergo an assessment and security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.
#BG01
About Bartle & Gibson
Privately owned Canadian wholesale distributor supplying plumbing, heating, and electrical products to Western Canadian customers.
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