Electrical Quotations Specialist

DUTIES AND RESPONSIBILITIES

• Proactively identify opportunities to quote electrical equipment in Residential, Commercial & Small Industrial Projects
• Respond to customer and account manager queries related to Electrical project quotes and/or redirect the customer to the appropriate department
• Communicate project details, and obtain and review quotes from suppliers. Primarily for distribution & control products, lighting & lighting control, wire & cable, and rough-in products.
• Prepare and provide quotes for new and existing customers, contractors, and account managers
• Provide accurate information regarding the availability of in-stock items
• Recommend alternate products based on cost, availability, or specifications
• Liaise between suppliers’ reps and customers for all inquiries, lead, and delivery times, to meet tender deadlines
• Provide clarification on engineering specifications sheets, plans, contractor takeoffs, and addendums
• Coordinate with other departments, particularly plumbing and heating, for business opportunities
• Maintain project documents both physical and electronic versions
• Entering projects and details in shared networks and Google networks
• Accurately process customer transactions such as orders, quotes, or returns
• Review the quotes for errors or missed items
• Determine customer requirements and expectations to recommend specific products and solutions
• Stay current with up-to-date product knowledge of all electrical equipment primarily lighting and distribution
• Educate customers about terminology, features, and benefits of products to improve product related sales and customer satisfaction
• Identify trends in customer satisfaction or dissatisfaction
• Create PDF files of specification sheets, that are job-specific for project submittals and Owner operation manuals
• Prioritize projects of importance and/or urgent requests when possible
• Other responsibilities as assigned

SKILLS AND COMPETENCIES

• Exceptional customer service
• Electrical Knowledge
• Effective planning to achieve goals and deadlines including organization and prioritizing
• Self-motivated with efficient multi-tasking and time management skills
• Proven ability to learn quickly and work effectively in a fast-paced work environment
• Excellent interpersonal skills and communication skills, both verbal and written
• Strong analytical skills and problem-solving skills; ability to make quick decisions
• Always present a professional image to customers and vendors
• Attention to detail; ability to maintain a high level of accuracy in preparing and entering information
• Proficient in using a personal computer, data entry terminal, and other common office equipment and software

EXPERIENCE AND EDUCATION

WHY WORK FOR US

OUR MISSION

OUR VISION

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