HR Specialist - Training (Digital and Soft Skills)
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Key skills for this role
About the Role
Emirates Flight Catering is seeking an HR Specialist – L&D to design and deliver impactful learning programs. The role focuses on identifying training needs, creating engaging learning solutions including digital learning, and measuring training effectiveness.
Key Skills for This Role
Responsibilities
- Proactively consult with business units to identify learning needs and design, develop, and deliver learning solutions
- Implement creative learning design strategies such as interactive activities, gamification, and classroom assessment
- Collaborate with Digital Design team to design e Learning solutions and promote digital learning
- Partner with Procurement to identify external learning solutions and manage vendor performance
- Evaluate learning programs to recommend changes in instructional objectives, content, and method
- Conduct Pre and Post Training Assessments and on the job observations to ensure application of learnings
- Utilise LMS to update training records and generate reports
- Prepare, analyse, and present periodical reports and KPIs on training effectiveness
Requirements
- Minimum of bachelor’s degree in related field
- Train the Trainer Certification or equivalent (ILM/City and Guilds)
- Sound experience in using quality content, best practices, and innovative approaches to deliver engaging and interactive training sessions
- Knowledge of adult learning principles, instructional design, and curriculum development techniques
- Sound use of technology and digital tools to improve learner engagement
- Strong business partnering skills
- Superior presentation, facilitation, and assessment skills
- Excellent interpersonal, written, and oral communication skills
- Proficiency in MS Office (PowerPoint, Excel)
- Lean Six Sigma Certification preferred but not mandatory
Full Job Posting
Job Purpose
- Identify, plan, design, develop, deliver and facilitate a comprehensive range of learning and development programs and initiatives for business units to enhance skill and capability levels across the company.
Key Result Areas
- Proactively consult with business units to identify required learning needs, design, develop and deliver learning and development solutions related to Technical Training, Customer Services, Personal Effectiveness/Leadership Development
- Implement creative learning & development design strategies such as interactive activities, tools, gamification, questionnaires and classroom assessment
- Collaborate with Digital Design team to design e Learning solutions and promote usage of digital learning
- Partner with Procurement to identify external learning solutions and vendor management
- Evaluate learning & development programmes to recommend appropriate changes
- Conduct Pre and Post Training Assessments and on the job observations
- Utilise Learning Management System (LMS) to update training record completions and generate reports
- Prepare, analyse, and present periodical reports and KPIs on the effectiveness of learning & development solutions
Education Qualification
- A minimum of bachelor’s degree in related field
- Train the Trainer Certification or equivalent (ILM/City and Guilds)
- Lean Six Sigma Certification preferred but not mandatory
Work Experience
- Sound experience in using quality content, best practices, and innovative approaches to deliver engaging and interactive training sessions
- Related aviation, hospitality or food & beverage industry experience will be an advantage
- Related mandatory/compliance training experience related to Safety will be an advantage
Skills
- Ability to function both independently and as part of a team
- Adapts to changes in work environment
- Knowledge of adult learning principles, instructional design, and curriculum development techniques
- Sound use of using technology and digital tools to improve learner engagement
- Strong business partnering skills
- Superior presentation, facilitation, and assessment skills
- Excellent Interpersonal, written, and oral communication skills
- Strong leadership, influencing and team building skills
- Sound knowledge in curating Personal Effectiveness and Leadership Development content
- Proficiency in MS Office (e.g. powerful visuals using PowerPoint, Excel for data analysis)
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