HR Shared Services Specialist I

Up to 2 years of experience in HR administration, HR operations, case management, customer support, or a related field.

Strong customer service orientation with the ability to respond to inquiries in a professional, courteous, and solutions-focused manner.

Experience using HR Information Systems (HRIS), Human Capital Management (HCM) systems, or case management tools.

Excellent data entry skills with a strong focus on accuracy, quality, and attention to detail.

Strong organizational, time management, and prioritization skills.

Ability to manage multiple tasks and meet deadlines in a high-volume, fast-paced environment.

Strong verbal and written communication skills.

Ability to maintain confidentiality and handle sensitive employee information with discretion.

Working knowledge of HR processes and employee lifecycle transactions.

Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and Teams.

Experience working in an HR Shared Services, Service Center, or customer support environment.

Working knowledge of Workday and BMC Helix platforms.

Effective problem-solving skills with the ability to assess issues and escalate as appropriate.

Ability to explain HR policies, procedures, and processes clearly to employees and managers.

Strong teamwork and collaboration skills with a positive, customer-focused mindset.

Ability to adapt quickly to changing priorities, technologies, and business needs.

Interest in continuous learning and professional development within HR operations and shared services.

Experience supporting contingent workforce administration and employee data management.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.