HR Operations Manager

Role overview

Policies, compliance, and attendance

• Update and implement internal HR policies and procedures and align internal regulations with MHRSD requirements.
• Ensure employees are registered in attendance and time-tracking systems.
• Investigate lateness, early departure, and absence cases and apply approved disciplinary actions.
• Monitor weekly attendance and timekeeping and notify employees and department heads of violations.

Employee data and administration

• Maintain complete employee records in the HR system and manage and archive employee files.
• Review and approve employee leave requests.
• Manage contracts, contract-expiry notifications, probation monitoring, employee transfers, badges, and business cards.
• Ensure new employees have the required tools and resources.

Payroll and benefits

• Manage the monthly payroll cycle and process payroll inputs and outputs.
• Manage end-of-service benefits, employee clearances, experience certificates, and employee letters.
• Manage employee medical insurance, financial advances, and flight tickets in accordance with policies and contracts.

Reporting and HR projects

• Prepare workforce, payroll, leave, and employee-turnover reports.
• Address employee inquiries and resolve operational HR issues.
• Support performance evaluations, promotions, and rewards from an operational perspective.
• Lead HR digital transformation and HRIS development projects and improve HR systems and processes.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 10 years of experience in Human Resources.
• At least three years of experience in a leadership or supervisory HR role.
• Practical experience with HRIS or ERP systems.
• Strong knowledge of MHRSD regulations and systems.
• Experience in payroll and employee benefits management.
• Strong leadership, analytical, reporting, and problem-solving skills.
• CIPD certification.