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HR Operations & Admin Senior Analyst

NTT DATA North America
Burnaby, CAN
Full Time
Mid
2 days ago
HRISSAPSuccessFactorsMS OfficeEmployee Life Cycle ManagementDocument Audit
Free

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Overview

  • NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
  • We are currently seeking a HR Professional to join our Canada team.

Responsibilities/Duties/Functions/Tasks

  • To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents.
  • Perform HR/related activities on HRIS tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire).
  • Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements
  • Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests.
  • To process the various HR transactions as per the laid guidelines/SOP
  • Manage calls from employees & other HR Staff (Proficient English/verbal communication skills)
  • To receive/respond to email inquiries and assigned tickets (Proficient writing skills)
  • To perform tasks within the established turnaround time and capable of multitasking on a day to day basis
  • Open for new business process changes and adaptability for new systems/technology
  • Entering/maintaining data in HCM modules

Qualifications

  • Knowledge and understanding of HR processes, programs and policies
  • High level of accuracy and attention to detail
  • Knowledge of Canadian employment legislation
  • Proficient organizational skills
  • Ability to work independently, as well as on a team
  • Preferred previous experience working with filing and inventories.
  • Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy
  • Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)

Preferences

  • Union based experience
  • Certification/Diploma in HR
  • Knowledge and understanding of HR processes, programs and policies

Job Level Specific Duties

  • Provides first level onsite support in response to basic and recurring customer questions through email or phone
  • Performs employee data entry into HR core systems
  • Coordinate new hire information into systems as well updating employee change of status
  • Audits and corrects system employee data issues
  • Assists more senior level team members by researching questions
  • Prepares standard weekly / monthly reports for organization
  • Escalates more complex issues to senior level team members or leadership

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