HPC Support and Supply Chain (Logistics Specialist)
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Key skills for this role
About the Role
Hewlett Packard Enterprise is seeking a Logistics Specialist to provide technical support and manage supply chain operations for HPC and storage systems. The role involves inventory control, parts management, and customer support, requiring 3 years of technical supply chain experience.
Key Skills for This Role
Responsibilities
- Perform varied tasks in inventory control, shipping, receiving, storing, and distributing materials
- Manage parts and logistics of a large scale support operation and supply chain tasks/reports
- Log cases and follow up till resolution, acting as point of contact for consolidated cases management
- Learn and become proficient on various Supply Chain tools: Konnect, SFDC, SharePoint, SmartStore
- Support installing new systems applications, updating applications, firmware, and drivers
Requirements
- 3 years of technical experience in supply chain
- Bachelor of Arts/Science or equivalent degree in computer science or related area; without a degree, 5 7 years of relevant professional experience
- Willingness to learn new HPC and Storage technology
Full Job Posting
Job Family Definition
- Provide technology consulting to external customers and internal project teams.
- Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions.
- As trusted advisor create and maintain effective customer relationships.
Responsibilities
- Performs varied tasks in inventory control; shipping, receiving, storing and distributing materials.
- Follows detailed documentation to gather data and run transactions in IT systems.
- Develops understanding of site functional processes (e.g., inventory control, shipping and receiving, cycle counts).
- Learn and become proficient on Supply Chain tools: Konnect, SFDC, SharePoint, SmartStore.
- Manage the Parts and Logistics of a large scale Support operation and manage supply chain tasks/reports.
- Log cases and follow up till resolution and act as point of contact for consolidated cases management.
- Participates as part of a team and maintains good relationships with team members and customers.
Education And Experience Required
- 3 years of technical experience in supply chain and a Bachelor of Arts/Science or equivalent degree in computer science or related area; without a degree, 5 7 years of relevant professional experience.
- Willing to learn new HPC and Storage technology and boost skills to own major hardware support issues till resolution.
Knowledge And Skills
- Has sufficient depth and breadth of technical knowledge to be individually responsible for implementation of a specific deliverable.
- Parts Management and Service desk case ownership to closure.
- Build and provide reports on Parts/Availability/Trends and associated cases in HPC and Customer System.
- Able to contribute to the design for deliverables.
- Has ability to perform/drive resolution of problems on individual products.
- Able to communicate broad and specific concepts with team and to peers.
- Able to produce documentation for use by team and customer.
What We Can Offer You
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
- Personal & Professional Development: programs to help reach career goals.
- Unconditional Inclusion: inclusive work environment celebrating individual uniqueness.
Additional Skills
- Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow Through, Growth Mindset,
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