HPC and Storage Technology Consultant
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Key skills for this role
About the Role
Hewlett Packard Enterprise is seeking an HPC and Storage Technology Consultant to provide technical support and delivery of high-end HPC solutions for a key account in Abu Dhabi. The role involves managing day-to-day HPC support, troubleshooting incidents, and collaborating with internal teams and third-party vendors.
Key Skills for This Role
Responsibilities
- Provide technical support and delivery of high end HPC solutions for customers
- Manage day to day HPC support and maintenance activity for a key account in Abu Dhabi
- Analyze, qualify, troubleshoot, and resolve incidents with autonomy and coordinate with L2/L3 support
- Support pre sales team in scoping and sizing HPC services
- Collaborate with team members, customers, and third party vendors (DDN, Red Hat, Cool IT, Nvidia)
- Manage customer relationships through verbal and written communication
- Research HPC documentation and complete required training to maintain and develop HPC skills
Requirements
- Bachelor's degree in Computer Science or Engineering
- At least 4 years of experience in HPC or related field
- Experience with Linux/Unix operating systems
- Knowledge of High Performance Computing technologies and/or enterprise storage systems
- Experience in running day to day operations, hardware break/fix, and administration of HPC systems at client site
- Advanced customer service and communication skills
- Willingness to relocate to the United Arab Emirates
Full Job Posting
Job Family Definition
- Provide technology consulting to external customers and internal project teams.
- Responsible for technical support and leadership in creating and delivering technology solutions.
- Maintain knowledge of leading edge technologies and industry/market domain knowledge.
- Shape technical direction and strategies within the organization and for external customers.
Responsibilities
- Cover support and delivery of high end HPC solutions for customers.
- Apply technical background to support and deliver HPC services for massively parallel supercomputer systems, clusters, and storage systems on a 24x7 basis.
- Support pre sales team in scoping and sizing HPC services.
- Dedicated to a key account managing day to day HPC support and maintenance activity in UAE Abu Dhabi.
- Analyze, qualify, troubleshoot, resolve incidents with autonomy and coordinate with L2 and L3.
- Collaborate with team members, customers, and third parties (DDN, Red Hat, Cool IT, Nvidia).
- Manage customer relationship including verbal and written communication.
- Research HPC documentation and complete required training to maintain and develop HPC skills.
- Willing to learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72.
Minimum Qualifications
- Must hold a Bachelor degree in Computer Science or Engineering.
- Knowledge in High Performance Computing technologies and/or enterprise level storage systems.
- Experience in Linux/Unix Operating systems.
- Experience with HPC Hardware Support or related industries is advantageous.
- Experienced in running day to day operation, hardware break fix and administration of HPC systems at client site.
- Advanced skills in customer service and customer facing communication.
- Willing to relocate to the United Arab Emirates.
What We Can Offer You
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
- Personal & Professional Development: programs to help reach career goals.
- Unconditional Inclusion: inclusive work environment celebrating individual uniqueness.
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