HPC and Storage Technology Consultant
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Key skills for this role
About the Role
Hewlett Packard Enterprise is seeking an HPC and Storage Technology Consultant to provide technical support and delivery of high-end HPC solutions for a key account in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Support and deliver high end HPC solutions for customers, including hardware and software for massively parallel supercomputer systems, clusters, and storage systems on a 24x7 basis
- Support the pre sales team in scoping and sizing HPC services
- Manage day to day HPC support and maintenance activity as the dedicated account site in Abu Dhabi
- Analyze, qualify, troubleshoot, and resolve incidents with autonomy and coordinate with L2 and L3
- Collaborate with team members, internal organizations, customers, and third parties
- Manage customer relationship including verbal and written communication
- Research HPC documentation and complete required training to maintain and develop HPC skills
Requirements
- Bachelor's degree in Computer Science or Engineering
- Knowledge in High Performance Computing technologies and/or enterprise level storage systems
- Experience in Linux/Unix Operating systems
- Experience with HPC Hardware Support or related industries
- Experienced in running day to day operation, hardware break fix and administration of HPC systems at client site
- Advanced skills in customer service and customer facing communication
- Willing to relocate to the United Arab Emirates
Full Job Posting
Who We Are
- Hewlett Packard Enterprise is the global edge to cloud company advancing the way people live and work.
- We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud.
Job Description
- Provide technology consulting to external customers and internal project teams.
- Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.
- As trusted advisor create and maintain effective customer relationships to insure customer satisfaction.
- Maintain knowledge of leading edge technologies and industry/market domain knowledge.
- Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies.
- Shape technical direction and technical strategies within the organization and for external customers.
- Accountable for consistent and significant chargeability levels and for assisting in meeting or exceeding revenue and customer satisfaction goals.
- Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.
Responsibilities
- Cover the support and delivery of high end HPC solutions for customers.
- Apply technical background and knowledge of industry trends to support and deliver HPC services, including hardware and software, for massively parallel supercomputer systems, clusters and storage systems on a 24x7 basis.
- Support the pre sales team in scoping & sizing the HPC services when required.
- Be dedicated to a key account managing day to day HPC support and maintenance activity as the dedicated account site in UAE Abu Dhabi.
- Analyze, qualify, troubleshoot, resolve incidents with the right level of autonomy & expertise and coordinate with L2 and L3.
- Support issues requiring specialized intervention.
- Collaborate with team members, other internal organizations, customers, and third parties.
- Manage the customer relationship, including verbal & written communication.
- Research HPC documentation & complete required training to maintain and develop HPC skills.
- Must be willing to learn new technologies in HPC including Cray EX Liquid cooled systems and NVL72.
Minimum Qualifications
- Must hold a Bachelor degree in Computer Science or Engineering.
- Knowledge in High Performance Computing technologies and/or enterprise level storage systems, and/or High Performance Computing Application.
- Experience in Linux/Unix Operating systems.
- Experience with HPC Hardware Support or related industries is advantageous.
- Experienced in running the day to day operation, hardware break fix and administration of HPC systems at the client site.
- Act as an advocate for the Customer and their teams is an advantage.
- Advanced skills in customer service and customer facing communication.
- Willing to relocate to the United Arab Emirates.
What We Can Offer You
- Health & Wellbeing: comprehensive suite of benefits supporting physical, financial and emotional wellbeing.
- Personal & Professional Development: programs catered to helping you reach any career goals.
- Unconditional Inclusion: inclusive work environment celebrating individual uniqueness.
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