Housekeeping Supervisor
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Key skills for this role
About the Role
Manage Housekeeping operations, ensure cleanliness standards, assign tasks, conduct inspections, and promote employee safety and guest satisfaction.
Key Skills for This Role
Responsibilities
- Assign responsibilities to subordinates and monitor their performance and productivity.
- Ensure cleanliness and maintenance of all housekeeping equipment.
- Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
- Conduct random inspection of service rooms.
- Maintain par stock of linen and guest supplies in pantry areas.
Requirements
- Supervisory experience in housekeeping
- Knowledge of cleaning standards and procedures
- Ability to assign tasks and monitor performance
Full Job Posting
Overview
- To contribute to the successful management and daily operation of the Housekeeping Department by meeting cleanliness standards, deadlines and guest satisfaction.
Key Duties and Responsibilities
- Maintain an up to date awareness of room status to ensure efficient servicing.
- Assign responsibilities to subordinates and monitor their performance and productivity.
- Ensure the cleanliness and maintenance of all Housekeeping equipment, and schedule necessary preventative maintenance and repair work.
- Oversee assignment of the rooms to the Room Attendants for cleaning.
- Check and release vacant clean rooms for sale.
- Conduct random inspection of service rooms.
- Inspect corridors, back of house areas, stairwells, stores, public areas, pantries, car park and garbage areas for hygiene and cleanliness.
- Note down repairs, linen supplies and out of order rooms.
- Ensure a stock take of keys is conducted each shift and missing keys are followed up immediately in line with Hotel Policy and Procedures.
- Ensure that par stock of linen and guest supplies in the pantry areas is maintained in accordance with standards.
- Ensure that the Housekeeping Attendants exercise proper discipline and courtesy in attending to the Guests needs/requests.
- Check and counter sign all daily reports of the Housekeeping Attendants assigned to him/her and to make sure that their reports are correctly filed by the end of their shift.
Additional Duties
- Record activities/problems/complaints and follow up work as necessary in the Log Book.
- Log and store lost property items and send them to guests when required in accordance with Policy and Procedure.
- Liaise with maintenance on all out of order rooms and follow up until returned to service.
- Promote the health, safety and welfare of employees within hotel.
- Provide information, instruction and supervision to employees, guests, contractors and visitors so that safe working procedures are followed at all times.
- To report for duty punctually, wearing the correct uniform and name badge at all times.
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