Housekeeping Attendant
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Key skills for this role
About the Role
Maintain cleanliness and hygiene in guest accommodations, attend to requests, report issues, and follow hotel policies and procedures.
Key Skills for This Role
Responsibilities
- Perform cleaning duties in guest apartments in accordance with the status or the guest's stay
- Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor
- Attend to guests' requests and queries courteously and promptly
- Complete all information on the Allocation Sheet for all assigned rooms
- Report any unusual incidents, complaints, unauthorised persons in rooms, missing or damaged property, and lost and found items
- Clean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked
- Maintain in good working order all equipment allocated for cleaning on a daily basis
- Vacuum guest floor corridors as assigned and keep them clean throughout the day
- Maintain maximum security of guest information on work sheets
- Notify the Housekeeping Coordinator all DND rooms by 14.00 hrs. every day
Requirements
- Experience in housekeeping or cleaning role
- Knowledge of cleaning chemicals and equipment
- Ability to follow instructions and work independently
Full Job Posting
Job Overview
- Ensure that the hotel's standards of cleanliness, hygiene, security and presentation are maintained in all assigned rooms.
Key Responsibilities
- Perform cleaning duties in guest apartments in accordance with the status or the guest's stay.
- Inspect and clean all facilities, furniture and fixtures, and report any damage to the Housekeeping Supervisor, Executive Housekeeper or Housekeeping coordinator, for action and follow up.
- Attend to guests requests and queries courteously and promptly in the course of performing duties.
- Complete all information on the Allocation Sheet for all assigned rooms, marking status, linen replaced and special requests.
- Complete the Allocation sheet with the time commenced servicing the room, any running that is required, times that DND signs were placed on the door and record any maintenance issues.
- Report to the Housekeeping Supervisor any unusual incidents, complaints, unauthorised persons in rooms, missing or damaged hotel property, and lost and found items.
- Clean, tidy and vacuum the housekeeping pantries, ensure pantry doors are kept locked at all times and lights out when not in use.
- Stack all stocks neatly in the pantry. Sign out, sign in, and restock correctly the cleaning bucket.
- Maintain in good working order all equipment allocated for cleaning on a daily basis.
- Vacuum guest floor corridors as assigned and keep then clean throughout the day including dusting, spot marking and polishing.
- Maintain the vacuum cleaners in good working condition with each vacuum cleaner to be returned daily fully cleaned and in working order.
- Maintain maximum security of guest information on work sheets by keeping inside the guest room at all times and by not opening any room door for either guests or employees.
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