Housekeeping Supervisor
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Key skills for this role
About the Role
Towers Rotana seeks a Housekeeping Supervisor to lead the housekeeping team in maintaining high cleanliness standards. The role involves assigning tasks, inspecting rooms, training staff, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Prepare Housekeeping Attendants job assignments
- Issue keys and supplies to Housekeeping Attendants
- Take note of VIPs, Do Not Disturb, Sleep Out, Double Lock Rooms and take appropriate action
- Attend daily meetings and receive special instructions
- Receive check outs before reporting them as vacant
- Receive special requests from guests and carry them out
- Inspect areas cleaned using checklist to ensure cleaning is adequate and supplies are as per standard
- Fill out report and hand over found articles to lost and found department
- Supervise cleaning of guest rooms, corridors and stairwells
- Train and assist Housekeeping Attendants and advise Superior about performance
- Assist with inventory and ensure all housekeeping machines and equipment are properly handled and maintained
Requirements
- Diploma or vocational training in hospitality
- Previous minor supervisory experience in Housekeeping Department of a hotel
- Good command of written and spoken English
- Strong interpersonal and problem solving abilities
- Computer literacy
- Experience with Opera is an advantage
Full Job Posting
Job Description
- We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
- This position is based at Towers Rotana.
Key Responsibilities
- Prepare Housekeeping Attendants job assignments
- Issue keys and supplies to Housekeeping Attendants
- Take note of VIPs, Do Not Disturb, Sleep Out, Double Lock Rooms and take appropriate action
- Attend daily meetings and receive special instructions
- Receive check outs before reporting them as vacant
- Receive special requests from guests and carry them out
- Inspect areas cleaned using checklist to see that cleaning is adequate, supplies in room are as per standard and immediate repairs are reported
- Fill out report and hand over found articles to the lost and found department
- Supervise cleaning of guest rooms, corridors and stairwells
- Train and assist Housekeeping Attendants and advise Superior about performance
- Assist with inventory and ensure that all housekeeping machines and equipment are properly handled and maintained
Education, Qualifications & Experiences
- You should ideally have a diploma or vocational training hospitality with previous minor supervisory experiences within the Housekeeping Department of a hotel.
- Good command of written and spoken English communication skills, along with strong interpersonal and problem solving abilities are essentials.
- Computer literacy and previous experiences with Opera are an advantage.
Knowledge & Competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
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